How can I find my lost Verizon phone

Losing your phone can feel stressful—it’s more than just a device, it holds your contacts, photos, and important information. If you’re a Verizon customer, there are several tools and services available to help you track down your missing phone.

If you’re enrolled in an eligible device protection plan, Verizon Tech Coaches are available if you need extra help setting up or securing your device. Here’s what to do if you’ve lost your Verizon phone.

Use Verizon’s tools to find your lost phone

Verizon offers features through the My Verizon app and your account online that can help:

• Locate your phone. If you’re enrolled in Verizon Mobile Protect, you may have access to Tech Coach Expert support and phone location services.
• Lock or erase your device. If you can’t recover your phone, you can use Verizon’s security settings to remotely lock your device or erase your data.
• Suspend service. To prevent unauthorized use, you can temporarily suspend service through My Verizon until your phone is recovered.

Try your phone’s built-in tracking features

Even without Verizon-specific tools, your device likely has built-in options for locating it:

• iPhone: Go to Find My iPhone from another Apple device or sign in with your Apple ID online.
• Android: Visit Find My Device and sign in with your Google account to see your phone’s location.

File a claim if your phone can’t be found

If your phone is lost or stolen and you’re enrolled in Verizon Mobile Protect, you can file a claim for a replacement device. Verizon works with Asurion to manage this process:

1. Go to the Verizon claim page.
2. Follow the steps to file your claim.
3. Asurion will ship your replacement device—often as soon as the next day. Your protection plan also includes Pro On the Go*, a convenient service where an expert can deliver, activate, and set up your eligible device that same day.

Need more tech help?

If you recover your phone but need help restoring apps, securing your data, or setting up a replacement, Verizon Tech Coaches are here for you. If you’re enrolled in an eligible device protection plan, use the live chat support or call 866-686-2479 for step-by-step assistance.

Frequently asked questions

How can I find my lost Verizon phone?

Use the My Verizon app, your phone’s built-in tracking tools, or reach out to a Verizon Tech Coach Expert if you’re enrolled in an eligible device protection plan through live chat support for help.

Can I track my phone if it’s turned off?

No. You’ll only be able to see the last known location before it powered down.

What should I do if I can’t recover my phone?

If you have Verizon Mobile Protect, file a claim through the Verizon claim page to get a replacement.

Who can I call if I need extra help?

If you’re enrolled in an eligible device protection plan, contact a Verizon Tech Coach Expert through live chat support or call 866-686-2479.