Verizon Claims | Asurion

Start or track a claim

Have a Verizon Home Device Protect plan? Start a home tech claim

Asurion is trusted by 230 million customers worldwide.

Here’s your estimated deductible info:

How our claims process works

1. Tell us what's wrong

Answer questions about your device and determine if you're eligible for a repair or replacement. Start a claim

2. Choose an option

Based on what’s wrong with your device, we'll provide a few options for your repair or replacement.

An Asurion expert in front of a store and a van

3. Track your claim

Stay updated on your claim every step of the way. We'll get you back up and running fast. Track your claim

4. Enjoy your device

Get your device back to normal and get back to life. We'll make sure it's set up and activated.

Upload your documents here

If we’ve requested documentation for your claim, you can upload it here. Providing documentation helps verify your account.

Upload documentation

Verizon Home Device Protect

Protect all your eligible home products with one simple plan.

Tell me more

Shipping Schedule for Replacements

Complete your claim before	Receive your device
12am CT Monday - Friday	Next day (Saturday delivery where available)
12am CT Saturday	Monday
10am CT Sunday	Monday

Same Day Delivery & Set Up*

Complete your claim before	Receive your device
4pm your local time Monday - Sunday	Same day delivery and set up is available for select devices

* Same day smartphone replacement eligibility will be determined at point of claim, contingent on certain criteria, including customer location, technician availability, and inventory availability

Need more help?

How do I find or file my documents?

Check enrollment eligibility

View terms and conditions

Replacements and Repairs

About our replacements:

Claims may be fulfilled with new or refurbished devices and may be the same model or another model of like kind and quality. Replacement devices may contain original or non-original replacement parts. Colors, features and accessory compatibility are not guaranteed.

Our replacement and repair limited warranty:

When your claim is approved, your Asurion repair or replacement device comes with a 12-month limited warranty. If you are experiencing warranty issues with your replacement, please contact Asurion at 1-888-881-2622

Device Protection Options

Lost or stolen device?

If your device is lost or stolen:

Temporarily suspend your service to prevent unauthorized use.
If you can't find your device consider putting it in lost mode.
Start a claim

Why you'll love being covered.

Having device protection won't prevent your device from being lost or stolen. But it will make what happens after that a lot easier.

If you have coverage for lost or stolen devices, we’re here to help. Click here to file a claim or call 1-888-881-2622

Device replacement

If your Verizon device is lost, stolen, damaged, or malfunctioning, you may be eligible for a replacement if you are enrolled in device protection.

Your plan may provide replacement, repair, and/or tech support for your mobile device. It covers issues that aren't covered by the manufacturer's warranty (e.g., loss, theft, or physical damage). It may also cover certain defects after the manufacturer's warranty expires.

If you're enrolled in a Verizon phone insurance plan, Start a claim

If you aren't enrolled in a device protection option

You can purchase one of the following and enroll in device protection within 30 days of activation:

A new device at retail cost.
- Note: If you have a device that's no longer active on an account, you may be able to activate it on your account to replace your current lost or stolen device. Visit our Activate / Switch Device FAQs for more information.
A certified pre-owned device (If you haven't purchased one in the past 12 months).
- Call (800) 922-0204 (toll-free from a landline phone) or visit a Verizon Wireless store to verify your eligibility.

Learn more about your enrollment eligibility.