Verizon Mobile Protect

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Make sure you’re getting the most out of your device protection.

Verizon Mobile Protect is there when you need it

Unlimited number of claims

Start a claim

Cracked screen and back glass repairs for select smartphones¹

Start a claim

Tech Coach experts, anytime

Get tech support

Pro on the Go same-day delivery and setup²

Start a claim

Being a Verizon Mobile Protect subscriber has its perks

To manage your Verizon Mobile Protect account please click here.

Mobile device setup

Activate, optimize, and manage your device. We’ll walk you through the steps to make sure everything works like it should.Included with plan

Learn more

1:1 digital security

24/7 expert help with your online security, from identity theft monitoring to help with VPNs and passwords.Included with plan

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In-person device refresh

Visit one of the 700+ local uBreakiFix® by Asurion stores, and we'll help keep your phone working its best.Included with plan

Learn more

Verizon Tech Coach support in your back pocket

Our Tech Coach experts help thousands of customers every day.
You can chat or call a Tech Coach in seconds, anytime.
We’ll provide tips about device setup, digital security and more.

Download the Tech Coach app

Call 866-686-2479 for tech support.

Access your Verizon Mobile Protect benefits

Pro On the Go same-day delivery and setup²
Cracked screen and back glass repairs for select smartphones¹
$99 damage replacement deductible per claim³, and more

Frequently asked questions

How do I start a claim?

How do I know if I’m eligible to enroll in Verizon Mobile Protect?

Where can I view the Terms and Conditions?

Will Verizon Mobile Protect cover a repair or replacement device?

About our replacements:

Claims may be fulfilled with new or refurbished devices and may be the same model or another model of like kind and quality. Replacement devices may contain original or non-original replacement parts. Colors, features and accessory compatibility are not guaranteed.

Our replacement and repair limited warranty:

When your claim is approved, your Asurion repair or replacement device comes with a 12-month limited warranty. If you are experiencing warranty issues with your replacement, please contact Asurion at 1-888-881-2622.

Will Verizon Mobile Protect cover a lost or stolen device?

If your device is lost or stolen:

Temporarily suspend your service to prevent unauthorized use.
If you can't find your device consider putting it in lost mode.
Start a claim

Why you'll love being covered:

Having device protection won't prevent your device from being lost or stolen. But it will make what happens after that a lot easier.

If you have coverage for lost or stolen devices, we’re here to help. Click here to file a claim or call 1-888-881-2622.

How does device replacement work?

If your Verizon device is lost, stolen, damaged, or malfunctioning, you may be eligible for a replacement if you are enrolled in device protection.

Your plan may provide replacement, repair, and/or tech support for your mobile device. It covers issues that aren't covered by the manufacturer's warranty (e.g., loss, theft, or physical damage). It may also cover certain defects after the manufacturer's warranty expires.

Start a claim if you're enrolled in a Verizon phone insurance plan.

If you aren't enrolled in a device protection option

You can purchase one of the following and enroll in device protection within 30 days of activation (coverage begins after enrollment):

A new device at retail cost.
- Note: If you have a device that's no longer active on an account, you may be able to activate it on your account to replace your current lost or stolen device. Visit our Activate / Switch Device FAQs for more information.
A certified pre-owned device (If you haven't purchased one in the past 12 months).
- Call (800) 922-0204 (toll-free from a landline phone) or visit a Verizon Wireless store to verify your eligibility.

Coverage starts on the day of activation (pre-existing damage is not covered). Learn more about your enrollment eligibility.

How do I start a claim?

Will Verizon Mobile Protect cover a repair or replacement device?

About our replacements:

Our replacement and repair limited warranty:

How do I know if I’m eligible to enroll in Verizon Mobile Protect?

Will Verizon Mobile Protect cover a lost or stolen device?

If your device is lost or stolen:

Temporarily suspend your service to prevent unauthorized use.
If you can't find your device consider putting it in lost mode.
Start a claim

Why you'll love being covered:

Having device protection won't prevent your device from being lost or stolen. But it will make what happens after that a lot easier.

If you have coverage for lost or stolen devices, we’re here to help. Click here to file a claim or call 1-888-881-2622.

Where can I view the Terms and Conditions?

How does device replacement work?

If your Verizon device is lost, stolen, damaged, or malfunctioning, you may be eligible for a replacement if you are enrolled in device protection.

Start a claim if you're enrolled in a Verizon phone insurance plan.

If you aren't enrolled in a device protection option

You can purchase one of the following and enroll in device protection within 30 days of activation (coverage begins after enrollment):

A new device at retail cost.
- Note: If you have a device that's no longer active on an account, you may be able to activate it on your account to replace your current lost or stolen device. Visit our Activate / Switch Device FAQs for more information.
A certified pre-owned device (If you haven't purchased one in the past 12 months).
- Call (800) 922-0204 (toll-free from a landline phone) or visit a Verizon Wireless store to verify your eligibility.

Coverage starts on the day of activation (pre-existing damage is not covered). Learn more about your enrollment eligibility.

1. Available in select locations and subject to inventory, parts, and technician availability and other criteria, which are subject to change at any time. Devices with damage to the screen and back glass are not eligible for repair unless the device is eligible for both cracked screen and back glass repair (if ineligible for repair, damage replacement deductible applies). Visit phoneclaim.com/verizon to check current device eligibility. Repairs are performed by an Asurion-certified technician and come with a 12-month limited warranty. Repairs may use new or refurbished parts, and may contain original or non-original manufacturer parts, and may void the manufacturer warranty. Repair options may include in-store repair, mail-in repair or at-home repair.

2. Available for approved insurance claims for replacement of select smartphones in select locations and is subject to claim approval time, inventory and technician availability and other criteria, which are subject to change at any time. Also available for new devices purchased on Verizon.com, dependent on delivery location, device availability, time of purchase and availability of setup expert.

3. The $99 damage deductible will apply for all damage that is ineligible for cracked screen or back glass repair. The $99 damage deductible will not apply if your loss and theft deductible is under $99. In such cases, the damage deductible will be the same as your loss and theft deductible.

Start using your Verizon Mobile Protect benefits

Make sure you’re getting the most out of your device protection.

Verizon Mobile Protect is there when you need it

Being a Verizon Mobile Protect subscriber has its perks

Mobile device setup

1:1 digital security

In-person device refresh

Verizon Tech Coach support in your back pocket

Access your Verizon Mobile Protect benefits

Frequently asked questions