Start, resume, or track your AT&T Prepaid® claim
For more information on ATT Prepaid device protection plans, including eligibility and enrollment, click here.
Asurion is trusted by 300 million worldwide.
How much will I pay?
Check your phone’s deductible and screen repair eligibility.
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How our claims process works
Tell us what’s wrongWe'll ask you a few questions to find out whether we’ll need to fix or replace your phone.
Start a claimStart a claim
Select an optionBased on what’s wrong with your device, we'll let you know if your device is eligible for a repair or replacement.
Track your claimStay updated on your claim every step of the way. We'll get you back up and running fast.
Track a claimTrack a claimNeed more help?
Here are our most common questions and topics. If you still need help, chat with us anytime.
How many claims can i file?
What type of phone will I receive as a replacement?
Will my AT&T Prepaid protection plan cover a lost or stolen device?
Where can I find the AT&T Prepaid terms and conditions?
How fast can I get my replacement phone once I submit a claim?
Mobile Protection for AT&T Prepaid includes both Mobile Insurance for AT&T Prepaid and ProTech for AT&T Prepaid. Mobile Insurance for AT&T Prepaid is underwritten by Continental Casualty Company, Chicago, IL, a CNA Company, and administered by Asurion Protection Services, LLC (in Iowa, Lic. #1001002300; in California, Asurion Protection Services Insurance Agency, LLC, Lic. #0D63161; in Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.), a licensed agent of CNA.