AT&T Prepaid Protection Plans
Coverage for loss, theft, damage, and out-of-warranty malfunctions.
AT&T Prepaid device protection plans are not available for New York customers.
Choose the plan that’s right for you
Mobile Insurance for AT&T Prepaid®
Coverage for loss, theft, accidental physical or liquid damage, and out-of-warranty malfunctions for one eligible phone.
Mobile Protection for AT&T Prepaid®
Coverage for loss, theft, accidental physical or liquid damage, and out-of-warranty malfunctions for one eligible phone. Plus, unlimited tech support!
Lost, stolen, or damaged phone? We've got you covered.
- Screen repair as soon as same day¹
- Device replacement as soon as next day²
- Visit a repair location or let us come to you
Got questions? ProTech experts have answers.
With Mobile Protection for AT&T Prepaid, enjoy quick and personalized support from ProTech experts. Here are ways they can help:
- Phone setup and activation
- Performance optimization
- Wi-Fi and Bluetooth® support
Ready to protect your phone?
Not available in New York. For complete coverage details, view Terms and Conditions.
Contact us
Need help? We're here for you.
ProTech support
Weekdays: 8am-12am ET
Weekends: 10am-10pm ET
Claim support
Weekdays: 8am-10pm ET
Weekends: 9am-9pm ET
Call 866-727-1998Mobile Protection for AT&T Prepaid includes both Mobile Insurance for AT&T Prepaid and ProTech for AT&T Prepaid. Mobile Insurance for AT&T Prepaid is underwritten by Continental Casualty Company, Chicago, IL, a CNA Company, and administered by Asurion Protection Services, LLC (in Iowa, Lic. #1001002300; in California, Asurion Protection Services Insurance Agency, LLC, Lic. #0D63161; in Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.), a licensed agent of CNA.
1. $49 deductible applies. Each screen repair will count towards your claim limits. Limited to eligible devices in select areas. Newly launched device models may not be eligible for repair. Visit att.com/prepaidprotection or call 866-727-1998 to check current eligibility. Same day repair option depends upon claim approval time and technician availability. Repairs are performed by an Asurion-certified technician and come with a 12-month limited warranty. Repairs may use new or refurbished parts; may contain original or non-original manufacturer parts; and may void the manufacturer warranty. Some phone models may not be eligible for screen repair (i.e. Tiers A and B are not eligible for screen repair). Eligible devices and available areas are both subject to change any time.
2. Claims fulfilled with a replacement device and approved by 11:59pm CT will be shipped and, in most cases, delivered the next day. Deliveries to Alaska, Hawaii, Puerto Rico and U.S. Virgin Islands cannot be shipped for next-day delivery. Claims may be fulfilled with a new or refurbished phone, of the same model or other model of like-kind and quality, and may be previously opened, used, refurbished or re-manufactured, and/or maycontain original or non-original replacement parts. Colors, features and accessory compatibility are not guaranteed.