Peace of mind for your phone
Protect your phone with Mobile Insurance for AT&T Prepaid® or Mobile Protection for AT&T Prepaid®.
AT&T Prepaid device protection plans are not available for New York customers.
What's covered?
Get coverage for loss, theft, accidental physical or liquid damage, and out of warranty malfunctions.
Reliable repairsScreen repairs as soon as same day1
Fast replacementsA replacement as soon as next day2
Coverage detailsView brochure and terms and conditions
Cracked screen? We can help.
A cracked screen can ruin your day. But it doesn't have to. When you’re covered by an AT&T Prepaid protection plan, you can start a claim and get your screen fixed as soon as the same day for eligible phones. It's fast, convenient, and almost like it never happened.
How our claims process works
Tell us what’s wrongWe'll ask you a few questions to find out whether we’ll need to fix or replace your phone.
Start a claimStart a claim
Select an optionBased on what’s wrong with your device, we'll let you know if your device is eligible for a repair or replacement.
Track your claimStay updated on your claim every step of the way. We'll get you back up and running fast.
Track a claimTrack a claimFrequently asked questions
If I bring my own phone to AT&T Prepaid, is it eligible for device protection?
Can I cancel my device protection?
How do I check the status of an insurance claim?
What are the shipping cutoffs for next-day replacement?
How will I know if I am eligible for cracked screen repair?
What else is included with Mobile Protection?
Ready to protect your phone?
Not available in New York. For complete coverage details, view Terms and Conditions.
Contact us
Need help? We're here for you.
ProTech support
Weekdays: 8am-12am ET
Weekends: 10am-10pm ET
Claim support
Weekdays: 8am-10pm ET
Weekends: 9am-9pm ET
Mobile Protection for AT&T Prepaid includes both Mobile Insurance for AT&T Prepaid and ProTech for AT&T Prepaid. Mobile Insurance for AT&T Prepaid is underwritten by Continental Casualty Company, Chicago, IL, a CNA Company, and administered by Asurion Protection Services, LLC (in Iowa, Lic. #1001002300; in California, Asurion Protection Services Insurance Agency, LLC, Lic. #0D63161; in Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.), a licensed agent of CNA.
1. $49 deductible applies. Each screen repair will count towards your claim limits. Limited to eligible devices in select areas. Newly launched device models may not be eligible for repair. Visit att.com/prepaidprotection or call 866-727-1998 to check current eligibility. Same day repair option depends upon claim approval time and technician availability. Repairs are performed by an Asurion-certified technician and come with a 12-month limited warranty. Repairs may use new or refurbished parts; may contain original or non-original manufacturer parts; and may void the manufacturer warranty. Some phone models may not be eligible for screen repair (i.e. Tiers A and B are not eligible for screen repair). Eligible devices and available areas are both subject to change any time.
2. Claims fulfilled with a replacement device and approved by 11:59pm CT will be shipped and, in most cases, delivered the next day. Deliveries to Alaska, Hawaii, Puerto Rico and U.S. Virgin Islands cannot be shipped for next-day delivery. Claims may be fulfilled with a new or refurbished phone, of the same model or other model of like-kind and quality, and may be previously opened, used, refurbished or re-manufactured, and/or maycontain original or non-original replacement parts. Colors, features and accessory compatibility are not guaranteed.
3. The AT&T Photo Storage app requires a compatible phone with AT&T wireless service. Technical limits may prevent certain features from working on all phones. App functionality requires phone powered on and connected to the internet. Accuracy, availability and timeliness are not guaranteed. Free versions of the app with limited features are also available. Data charges may apply. Photo Storage app provided by Asurion Mobile Applications, LLC. Only available for devices running iOS 9.0 and up, or Android 5.0 and up.