Personalized help with AT&T ProTech
Get AT&T ProTech tech support when you enroll in Mobile Protection for AT&T Prepaid®.
AT&T Prepaid device protection plans are not available for New York customers.
Expert help for your phone is just a call or chat away
Phone setup and activationBack up and transfer data, customize settings, and more
Performance optimizationExtend battery life, check connection speeds, and more
Wi-Fi and Bluetooth supportChange Wi-Fi information, wirelessly connect phone to car, and more
Frequently asked questions
How do I chat online with ProTech support?
Does AT&T ProTech support use any of my AT&T Prepaid plan data?
What else is included with Mobile Protection for AT&T Prepaid?
Phone protectionCoverage against loss, theft, accidental physical or liquid damage, and out-of-warranty malfunctions
Learn moreLearn more
Ready to protect your phone?
Not available in New York. For complete coverage details, view Terms and Conditions.
Contact us
Need help? We're here for you.
ProTech support
Weekdays: 8am-12am ET
Weekends: 10am-10pm ET
Claim support
Weekdays: 8am-10pm ET
Weekends: 9am-9pm ET
Mobile Protection for AT&T Prepaid includes both Mobile Insurance for AT&T Prepaid and ProTech for AT&T Prepaid. Mobile Insurance for AT&T Prepaid is underwritten by Continental Casualty Company, Chicago, IL, a CNA Company, and administered by Asurion Protection Services, LLC (in Iowa, Lic. #1001002300; in California, Asurion Protection Services Insurance Agency, LLC, Lic. #0D63161; in Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.), a licensed agent of CNA.
1. The AT&T Photo Storage app requires a compatible phone with AT&T wireless service. Technical limits may prevent certain features from working on all phones. App functionality requires phone powered on and connected to the internet. Accuracy, availability and timeliness are not guaranteed. Free versions of the app with limited features are also available. Data charges may apply. Photo Storage app provided by Asurion Mobile Applications, LLC. Only available for devices running iOS 9.0 and up, or Android 5.0 and up.