AT&T Prepaid® Protection Plans
Coverage for loss, theft, damage, and out-of-warranty malfunctions.
AT&T Prepaid device protection plans are not available for New York customers.
Choose the plan that’s right for you
Mobile Insurance for AT&T Prepaid®
Coverage for loss, theft, accidental physical or liquid damage, and out-of-warranty malfunctions for one eligible phone.
Mobile Protection for AT&T Prepaid®
Coverage for loss, theft, accidental physical or liquid damage, and out-of-warranty malfunctions for one eligible phone. Plus, get tech support and 50GB of photo and video storage.
Lost, stolen, or damaged phone? We've got you covered.
- Screen repair as soon as same day1
- Device replacement as soon as next day2
- Visit a repair location or let us come to you
Got questions? ProTech experts have answers.
With Mobile Protection for AT&T Prepaid, enjoy quick and personalized support from ProTech experts. Here are ways they can help:
- Phone setup and activation
- Performance optimization
- Wi-Fi and Bluetooth® support
Your favorite photos and videos? Safe with AT&T Photo Storage.
The AT&T Photo Storage app lets Mobile Protection for AT&T Prepaid customers manage, store, and share their treasured moments with ease.
- Secure storage for photos and videos3
- Automatic backup and syncing
- Help with framing, bad lighting, and more
Ready to protect your phone?
Not available in New York. For complete coverage details, view Terms and Conditions.
Contact us
Need help? We're here for you.
ProTech support
Weekdays: 8am-12am ET
Weekends: 10am-10pm ET
Claim support
Weekdays: 8am-10pm ET
Weekends: 9am-9pm ET
Mobile Protection for AT&T Prepaid includes both Mobile Insurance for AT&T Prepaid and ProTech for AT&T Prepaid. Mobile Insurance for AT&T Prepaid is underwritten by Continental Casualty Company, Chicago, IL, a CNA Company, and administered by Asurion Protection Services, LLC (in Iowa, Lic. #1001002300; in California, Asurion Protection Services Insurance Agency, LLC, Lic. #0D63161; in Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.), a licensed agent of CNA.
1. $49 deductible applies. Each screen repair will count towards your claim limits. Limited to eligible devices in select areas. Newly launched device models may not be eligible for repair. Visit att.com/prepaidprotection or call 866-727-1998 to check current eligibility. Same day repair option depends upon claim approval time and technician availability. Repairs are performed by an Asurion-certified technician and come with a 12-month limited warranty. Repairs may use new or refurbished parts; may contain original or non-original manufacturer parts; and may void the manufacturer warranty. Some phone models may not be eligible for screen repair (i.e. Tiers A and B are not eligible for screen repair). Eligible devices and available areas are both subject to change any time.
2. Claims fulfilled with a replacement device and approved by 11:59pm CT will be shipped and, in most cases, delivered the next day. Deliveries to Alaska, Hawaii, Puerto Rico and U.S. Virgin Islands cannot be shipped for next-day delivery. Claims may be fulfilled with a new or refurbished phone, of the same model or other model of like-kind and quality, and may be previously opened, used, refurbished or re-manufactured, and/or maycontain original or non-original replacement parts. Colors, features and accessory compatibility are not guaranteed.
3. The AT&T Photo Storage app requires a compatible phone with AT&T wireless service. Technical limits may prevent certain features from working on all phones. App functionality requires phone powered on and connected to the internet. Accuracy, availability and timeliness are not guaranteed. Free versions of the app with limited features are also available. Data charges may apply. Photo Storage app provided by Asurion Mobile Applications, LLC. Only available for devices running iOS 9.0 and up, or Android 5.0 and up.