Verizon frequently asked questions
Replacement devices come with 12-month limited warranty. So if your replacement device is malfunctioning, please call 888-881-2622. If it has been longer than 12 months or if your device is lost, stolen, or damaged during use, you'll need to start a claim.
If you lost the return envelope or your replacement device did not include a return envelope, please call us at 888-881-2622. But be sure to follow these steps before sending us your device.
Contact Verizon at *611 for information on coverage, eligibility, and more. You may also check out the Terms and Conditions.
Stay updated on your claim every step of the way. We'll get you back up and running fast. Track your claim.
It’s simple—you can check your eligibility online for a cracked front screen or back glass repair. Repairs can only happen if your phone works normally otherwise, there is no additional damage that is not eligible for repair and there's a technician or repair store in your area.
You may receive a new or refurbished device, which may be the same model or another model of like kind and quality. Replacement devices may contain original or non-original replacement parts. Colors, features and accessory compatibility are not guaranteed.
For mobile claims, the estimate is based on your chosen device and Verizon Protection Plan. If you are not enrolled, the estimate is based on single device coverage. Tell us about your device and use the deductible tool to learn more.
Replacement devices come with 12-month limited warranty. So if your replacement device is malfunctioning, please call 888-881-2622. If it has been longer than 12 months or if your device is lost, stolen, or damaged during use, you'll need to start a claim.
It’s simple—you can check your eligibility online for a cracked front screen or back glass repair. Repairs can only happen if your phone works normally otherwise, there is no additional damage that is not eligible for repair and there's a technician or repair store in your area.
If you lost the return envelope or your replacement device did not include a return envelope, please call us at 888-881-2622. But be sure to follow these steps before sending us your device.
You may receive a new or refurbished device, which may be the same model or another model of like kind and quality. Replacement devices may contain original or non-original replacement parts. Colors, features and accessory compatibility are not guaranteed.
Contact Verizon at *611 for information on coverage, eligibility, and more. You may also check out the Terms and Conditions.
For mobile claims, the estimate is based on your chosen device and Verizon Protection Plan. If you are not enrolled, the estimate is based on single device coverage. Tell us about your device and use the deductible tool to learn more.
Stay updated on your claim every step of the way. We'll get you back up and running fast. Track your claim.