How to update eero firmware

💡 Need to know

• The network must be online. Offline eeros can’t update.
• Expect a short outage. Wi-Fi may drop while eero restarts.
• Don’t unplug mid-update. Let the process finish before troubleshooting.
• Firmware not updating?
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eero® firmware updates help keep your mesh network secure, stable, and ready for whatever your household throws at it—streaming, gaming, video calls, smart cameras, and that one smart device that somehow always needs attention.

Asurion Experts help people troubleshoot home Wi-Fi every day, and eero updates are usually hands-off. But if your network is slow, acting weird, or showing an available update in the app, it helps to know where to check and what not to touch while the update is running.

Does eero update automatically?

Yes. eero software updates are released automatically on a rolling basis, so your network may not update immediately when a new version appears in release notes.

That delay is normal. It does not mean your eero is ignoring you. It just means the rollout has a line, and your network may not be at the front of it yet.

How to check for an eero update

Use the eero app:

1. Open the eero app.
2. Tap Settings.
3. Tap Software version or Software updates.
4. Check whether an update is available.
5. If available, follow the prompts to install it.

Menu wording can vary by app version.

What to do before updating

Before starting:

• Make sure the eero network is online.
• Confirm every eero is plugged in.
• Avoid starting during a video call or work meeting.
• Pause large downloads if possible.
• Keep the modem powered on.
• Keep the phone with the eero app connected.

The update may restart parts of the network. That means temporary Wi-Fi interruption is expected.

If your home is mid-homework, mid-game, or mid-meeting, wait. The update can be important without needing to happen during someone’s final boss fight.

How long does an eero update take?

Timing can vary based on the update size, network speed, number of eeros, and model. Plan for a short interruption and give the network time to finish before making changes.

If the update appears stuck, avoid unplugging everything right away. Check the app status, wait a bit longer, then troubleshoot.

Why can't I update eero?

Most update problems come down to one of a few things:

• The network is offline.
• An eero is disconnected.
• Your internet connection is unstable.
• The eero app needs an update.
• The latest firmware hasn't reached your network yet.
• Your eero is already up to date.

If your network is offline, fix the connection first. Firmware updates can't install until your eero is back online.

Restart the network if the update won't install

If the update stalls or won't download, restart your modem and main eero. Unplug both for about 60 seconds, plug the modem back in first, wait for it to reconnect, then plug the main eero back in and try the update again.

Make sure the eero app is up to date

An outdated app can sometimes prevent update information from displaying correctly. Update the eero app through your phone's app store, reopen it, and check for the firmware update again.

If the app can't find your network or won't open, the issue is probably with the app, your phone, or your network—not the firmware itself.

Check the release notes

eero rolls out firmware updates in stages, so it's normal for someone else to receive an update before you do.

If you're unsure whether a new version is available, check eero's release notes to see the latest firmware and rollout information.

What not to do during an update

While the update is installing, avoid:

• Unplugging your eero.
• Factory resetting the network.
• Removing eeros from the app.
• Swapping network cables.
• Restarting the system repeatedly.

If the progress bar seems to pause, give it a few minutes. Firmware updates often finish quietly, and interrupting one can create a much bigger problem than waiting a little longer.

FAQ

Does eero update firmware automatically?

Yes. eero updates roll out automatically over time. Your network may not receive a new version immediately after release.

How do I manually check for an eero update?

Open the eero app, go to Settings, then look for Software version or Software updates.

Can I update eero when it’s offline?

No. The network needs to be online to receive and install updates.

Will eero Wi-Fi go down during an update?

Briefly, yes. The network may restart during installation, so avoid updating during calls, streaming, or important work.

Why doesn’t my eero have the latest version yet?

Updates roll out gradually. If your network is online and working, it may simply be waiting for the update to reach your devices.