AsurionuBreakiFix
StoresMy Account
logo
  • Claims

    Claims

    Broken tech is frustrating. Your claims don’t have to be.

    Get started

    Start a new claim

    Get a repair, replacement, or reimbursement for your eligible device.

    Track or manage a claim

    Resume or check the status of an open claim.

    What to expect

    Learn more about your coverage and how claims work.

    Calculate my deductible/service fee

    Get a personalized estimate for your device.

    Claim FAQs

    Get answers to the most frequently asked claims questions.

  • Get tech support

    Get expert help anytime, anywhere

    Our experts help you get the most out of your plan with premium expert tech support.

    Get tech support

    Connect with an expert

    We’re here for for all of your tech needs.

    Download our apps

    Get access to an app that has all your benefits in one place.

    Tech tips

    Tips, tricks, and how-to’s to keep you connected.

    New phone? Get set up

    Get activated and navigate data transfer or SIM issues.

    Streaming issues?

    Troubleshoot Wi-Fi and router problems with an expert.

    Extend my battery life

    Learn how to get more out of every charge.

  • Repair a device

    What can we help you with today?

    Get a fast repair without a plan—
it’s simple at any uBreakiFix® store.

    Get started
    Appliance

    Appliance

    All repair options

    All repair options

  • Protect your tech

    Handled with care

    From laptops to stovetops, we protect the stuff you rely on most with care.

    Explore tech care

    Find a plan

    Protection you can count on from brands you trust.

    Phone care plans

    Protection, repairs, and more through your carrier.

    Start or track a claim

    Start a new claim or check status of an open one.

Claims
logo
Claims
Claims
Skip to main content

Save 💰 on repairs—we beat any local competitor's published price by $5.

Schedule a repair

What to do if you've spilled water on your laptop

Water spilled on laptop keyboard

It's a nightmare scenario: You're typing on your laptop when you reach for a glass of water or your morning cup of coffee and—gasp—it tips over, soaking your screen and keyboard. Don't worry, if liquid spills on your laptop you can still save your device—but only if you act fast. We'll walk you through what to do to prevent a small spill from turning into a big problem.

At Asurion, we help millions of people fix their tech. Whether you have a locked iPad® or a phone that keeps crashing, our experts can help.

Here's our guide on what to do if you splash or spill water—or any type of liquid—on your laptop.

Turn off your laptop

If water spilled on your laptop keyboard or screen, it's important to turn off your device immediately. First unplug your laptop, then press and hold the Power button for 5 seconds or longer until it shuts down completely.

Don't wait to turn off your laptop, since leaving it on while it's wet could cause a short circuit or other serious damage. Also, be careful—if you or your clothes are wet, don't unplug your laptop directly from the wall, as you could electrocute yourself. Instead, locate the switch or circuit breaker for the outlet you plugged your device into, then turn it off there.

Spilled water on your device?

We can help. Skip the bag of rice, and schedule a water damage repair for a free diagnostic.

Schedule a repair

Remove the battery

After you've turned off your laptop, try to remove the battery. Here's how:

  1. Turn over your laptop so the bottom is facing up and find the battery latch.
  2. Slide the latch switch to the opposite side and hold it open until the battery releases.
  3. If the battery is wet, it's likely damaged and no longer safe to use. You should replace it immediately.

Some laptop models require you to unscrew the backplate to access the battery. If this is the case with yours, call an expert for help.

Remove all plugged-in devices

Next, unplug any USB drives, dongles, or accessories such as a mouse or charger from your laptop.

Dry and drain your laptop

If you spilled liquid on your laptop, it's important to dry it as quickly and carefully as possible. First, take a microfiber cloth to dab any excess liquid from your device, making sure to dry the keyboard, vents, trackpad, and USB ports. Then follow these simple steps to drain your laptop:

  1. Turn your laptop upside down, place it on a towel or a microfiber cloth, and let the water drain out.
  2. Allow at least 24 hours for your computer to fully air dry for best results.
  3. Do not place your device in rice. You'll create more problems if the rice gets stuck in and around the components of your laptop.
  4. Do not use a hairdryer or leave it out in the sun. Too much heat could damage your machine.

Let a pro clean and check your laptop

Before you turn your laptop back on, it's a good idea to have a professional clean it and check for water damage—an Asurion Expert at your nearest
uBreakiFix® by Asurion store
can do that for you.

The Asurion® trademarks and logos are the property of Asurion, LLC. All rights reserved. All other trademarks are the property of their respective owners. Asurion is not affiliated with, sponsored by, or endorsed by any of the respective owners of the other trademarks appearing herein.

LaptopHome Tech
  • SHARE THIS ARTICLE
Laptop repair at Asurion Tech Repair and Solutions store

You can’t work when your computer doesn’t want to

Get it repaired fast at one of our stores. Just stop in or make an appointment—we’ll handle the rest.

Schedule a repair

You may also be interested in:

How to add a second monitor to your laptop ​MacBook

How to connect a laptop to a monitor

Ready to expand your screen? Our guide shows you how to connect a laptop to a monitor using HDMI or USB-C and how to fix no-signal errors.

5 hidden laptop features you should be using now

Learn to get the most out of your PC laptop with these hidden tricks and features.

Cleaning laptop keyboard with microfiber cloth

Clean your laptop keyboard with these simple steps

Learn how to disinfect sticky keys with these instructions on how to safely clean your laptop keyboard.

Asurion Logo
Protection Plans
Mobile Protection
iPhone Protection
Samsung Phone Protection
Asurion Home+
Asurion Appliance+
Asurion Complete Protect
Verizon Mobility and Home Tech Plans
AT&T Mobility and Home Tech Plans
All Protection Plans
Tech Help
Tech Tips
Start or Track a Claim
How to File a Claim
Mobile App Center
Tech Help
Tech Service Features
Tech Expert Stories
Tech Help FAQs
Repair Services
Cracked Screen Repair
Tech Repair
About Asurion
About Asurion
Leadership
Corporate Responsibility
Partnerships
Recognition and Reviews
Careers
Newsroom
Contact Asurion
Report a security vulnerability

Terms of Use
Asurion Privacy Notice
Sitemap
©Asurion 2026