How to set up an Amazon Smart Plug
💡 Need to know
- Use the Alexa app: Setup happens entirely in the app—no manual pairing needed.
- Plug it in first: The Smart Plug should show a blinking light to enter setup mode.
- Stay on Wi-Fi: Your phone must be connected to your home network (2.4 GHz works best).
- Name it clearly: Label devices like “Lamp” or “Coffee maker” for easy voice control.
- Stuck in setup mode? An Amazon expert can help at 866-853-4942.
An Amazon® Smart Plug lets you control your device with voice commands, remotely, and through automation. The best part is it doesn't require any technical expertise or electrical skills to set up—you just need to follow a few easy steps.
From setting up an Amazon Smart Plug to troubleshooting common issues, Asurion Experts help customers every day with all their device needs. Use this beginner-friendly guide to get your Amazon Alexa Smart Plug set up in no time.
Get ready for Amazon Smart Plug setup
Before you begin installing your new Amazon Smart Plug, you need an Amazon account, a strong Wi-Fi connection, and the Alexa™ app. Make sure your app is up to date.
As any smart plug guide will tell you, these plugs require a 2.4 GHz Wi-Fi network connection—not a 5 GHz connection. The 2.4 GHz band offers better range, so the plug can connect to the Wi-Fi more reliably, even if your router is in a different room.
Keep in mind, though, that with a 2.4 GHz network, it’s still a good idea to install your Smart Plug close to the router, if possible. Plugging into an outlet with a strong Wi-Fi signal will make pairing easier.
Set up the plug in the Alexa app
The first hurdle to using your new Amazon Smart Plug is connecting it to your Alexa app. That way, you can use all its great features, including controlling the plug with your Amazon Echo™.
Follow these steps to complete your Amazon Smart Plug setup for the first time:
- Plug the Smart Plug into your preferred outlet.
- Open the Alexa app on your mobile device.
- Make sure Bluetooth and Location Services are enabled on your phone to help the Alexa app discover the Smart Plug.
- Go to Devices > + > Add Device.
- Choose Plug > Amazon.
- Scan the QR code on the back of the Smart Plug or in the Quick Start guide as directed by the app.
- Follow the in-app instructions for connecting the Smart Plug to your Wi-Fi network.
- Under Devices, select the plug, then choose the Settings gear.
- Select Edit Name.
- Give the plug a name based on what you’ll plug into it. For example, if you’re using the plug for a lamp in the living room, you might name it “Living Room Lamp 1.”
Having a specific name for the plug will make it easier to find in the app and to adjust with voice controls.
Enable and test Alexa voice controls
Once you complete the Amazon Smart AC Plug setup and see it in your Alexa app, it’s time to try out your Alexa skills.
Start by telling Alexa to turn on the plug, using the name you chose. For example, “Alexa, turn on the Kitchen Fan.”
If you already have something plugged into the Smart Plug, it should turn on with this Alexa command. You can then try telling Alexa to turn it off.
Beyond these Alexa voice controls, you can also use the Amazon Smart Plug schedule setup to get Alexa to automatically turn the plug on and off at specific times. Follow these steps:
- In the Alexa app, go to More > Routines.
- Choose the + symbol.
- Name the routine and tap Next.
- Select When this Happens > Schedule > At Time.
- Enter your desired days and times.
- Choose Add Action > Smart Home > Plugs.
- Select your Amazon Smart Plug and Power On or Power Off.
With this routine in place, your plug (and whatever you plug into it) will automatically turn on or off on the schedule you set. Make sure you consistently update Alexa so you don’t miss any security or performance upgrades.
Troubleshoot pairing and offline issues
If the plug doesn't set up with the QR code, make sure you’re in a well-lit room. Choose “Unable to set up using barcode” and complete the setup manually.
If the plug shows as offline, you may have a Wi-Fi connection issue. Try restarting your router and the plug before reconnecting it to a 2.4 GHz Wi-Fi connection. Restart your mobile device, too.
To reset the Smart Plug, press and hold the button on the plug for 15 seconds. Let the button go when you see a red LED light. The light will turn blue once the reset is complete. Then, register the Smart Plug in the Alexa app again.
Still need help?
Our experts handle issues like this every day and have helped millions get back on track. Call 866-853-4942 to speak with a live expert now.
FAQ
Why won’t my Amazon Smart Plug connect?
Make sure your phone is on the same Wi-Fi network (preferably 2.4 GHz), Bluetooth is on, and the plug is in setup mode (blinking light). Restarting the plug and router can also help.
Do I need Alexa to use an Amazon Smart Plug?
Yes—you need the Alexa app to set it up and control it. You don’t need an Echo device, but voice control requires one.
How do I reset my Amazon Smart Plug?
Press and hold the button on the plug for about 12 seconds until the light blinks, which puts it back into setup mode.
Can I control my Smart Plug when I’m not home?
Yes—once it’s set up, you can control it remotely through the Alexa app as long as it’s connected to Wi-Fi.
What devices can I use with an Amazon Smart Plug?
It works best with simple on/off devices like lamps, coffee makers, and fans—not appliances that require manual controls or high power.
The Asurion® trademarks and logos are the property of Asurion, LLC. All rights reserved. All other trademarks are the property of their respective owners. Asurion is not affiliated with, sponsored by, or endorsed by any of the respective owners of the other trademarks appearing herein.
- SHARE THIS ARTICLE