Why your Galaxy Ring won’t charge (and how to fix it)

⚡ Fast fix

• Make sure the charging contacts on the Samsung Galaxy Ring™ and the charging case are properly aligned.
• Wipe the charging contacts using a dry, clean cloth.
• Verify that the case has enough battery power to charge the ring.
• Try another USB-C cable or adapter.

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If your Galaxy Ring won’t charge, it suddenly becomes unusable. It can no longer track your fitness activities, measure your heart rate continuously, or monitor your body temperature while you sleep.

Common causes of Samsung Galaxy Ring not charging include dirty charging contacts, improper alignment, damaged USB-C cables, charging case issues, and software glitches. With actionable tips, you can easily identify and fix the problem.

At Asurion, we help people troubleshoot and get the most out of their smart devices. Whether you want to solve wireless charging problems or fix Bluetooth® connection issues, we’ve got you covered. Here’s what you can do to fix Galaxy Ring charging issues.

Check the charging contacts and ring alignment

Every Galaxy Ring comes with a charging case. For charging to work, you must place the ring correctly inside the case’s ring holder.

If your case won’t charge your ring, misalignment between the two could be the problem. To fix it, make sure the orientation indicator on the ring (a small protrusion on the outer band) aligns with the orange marker on the charging case.

Besides alignment issues, skin oil and dust particles can build up on the copper charging contacts on both the ring and the case. The debris can interfere with the charging surfaces. Wipe the ring’s inner band and inside the ring holder using a clean, dry cloth to remove the dirt.

Troubleshoot the charging case and power source

Sometimes, the problem might not be the ring itself. A Galaxy Ring charging case not working or a power-related issue can be the culprit.

• Verify the charging case has battery power—open it without the ring inside, and an indicator light will show the case’s battery level. A completely drained battery will not charge the ring unless you connect the case to a power source using a USB-C cable or wireless charger.
• Confirm the case is charging by checking a round light that flashes clockwise in sequence and blinks at the end.
• Try a different wall outlet to rule out a faulty power source if the case isn't charging. You can also test another USB-C cable or adapter to see whether the current one is damaged.

Adapters and cables that didn’t come with the Galaxy Ring may deliver unstable charging power, which can damage the battery. It’s best to use the ring with Samsung-approved charging accessories, which can help fix Galaxy Ring battery issues.

Update or reset your Galaxy Ring software

If your Galaxy Ring won’t charge, even after thorough USB-C cable troubleshooting, updating or resetting its software can help fix bugs and app syncing issues that may be interfering with charging detection.

To update your ring’s software:

1. Open the Galaxy Wearable™ app on the phone you’ve paired with your Galaxy Ring.
2. Go to Ring software update > Download and install.

Updating can not only solve charging issues but also improve battery life by optimizing performance.

To factory reset your Galaxy Ring charging case and wearable:

1. Open the Galaxy Wearable app on your paired phone.
2. Tap Reset.
3. Tap Reset again when prompted.

When your Galaxy Ring charging problem may be hardware-related

Your Galaxy Ring’s charging issues may be hardware-related if none of the do-it-yourself troubleshooting tips seem to work. Common signs of hardware problems that may require expert support or repair include:

• Your ring or its case becomes unusually hot when connected to a power source.
• The charging contacts on the ring or case appear damaged.
• The charging case shows no LED activity, even with a working cable, adapter, and power source.
• Your ring remains completely unresponsive after multiple charging attempts.
• Charging works intermittently or disconnects repeatedly.

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FAQ

How do I know if my Galaxy Ring is charging?

Check the charging case LED status. When the ring is charging, the LED light flashes clockwise in sequence and blinks at the end. If you’ve connected your ring to your Galaxy phone, you can check charging status and battery level in the Galaxy Wearable app.

How long does it take for a Galaxy Ring to charge?

The Galaxy Ring usually takes about one and a half hours to fully charge.

Can I use any USB-C cable to charge my Galaxy Ring?

While you can use any USB-C cable to charge your Galaxy Ring, we recommend using the one that came with the device. Cables and adapters that aren’t designed specifically for your Galaxy Ring may not supply enough power. As a result, they may slow down charging or prevent your charging case from working properly.