Asurion is trusted by nearly 230 million worldwide.
How our claims process works
1. Tell us what happened
We'll ask you a few questions to find out whether you're eligible for a repair or a replacement. Start or resume your claim.
2. Get a repair or replacement
Based on what's wrong, we'll repair or replace your device.
3. Track your claim
We'll get you a working device as fast as we can - stay updated every step of the way!Track a claim
Here’s your estimated deductible info*
Need to upload claims documents?
We may ask for documentation to keep your account safe. If we ask you for this when you start a claim, upload your documents online. We’ll let you know once we review them.
Upload documentation
Tech Assist by Asurion
We're here to help.
Get support from our team of experts - so you can keep talking, streaming, watching or playing.
Tech Assist by Asurion is only available for eligible plans.
Log into My AccountWhen will I get my replacement?
Shipping cost is included for all replacement devices.
Frequently asked questions
Mobile Insurance and Smart Protect Mobile Insurance for 1 or 4 (including for Business) are underwritten by Continental Casualty Company, a CNA Company (CNA), Chicago, IL, and administered by Asurion Protection Services, LLC (in Iowa, Lic. #1001002300; in California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #OD63161; and in Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.), a licensed agent of CNA. If your Smart Protect Mobile protection plan includes service contract coverage, the service contract is provided by Asurion Warranty Protection Services, LLC, or one of its affiliates. Smart Protect Mobile plans include a service contract that is separate and distinct from any product or service warranty which may be provided by the manufacturer, importer, or seller, and does not extend the term of any original product or service warranty that the manufacturer, importer, or seller may have provided.