Home tech installations

Your expert will perform a pre-installation site survey and review the scope of work with you before starting. They'll then verify the location where you'd like the product installed, uncover any potential Wi-Fi connectivity limitations, and review manufacturer mounting options that will work for the install location.

Next up, your expert will install the product and connect it to your existing wireless network (if necessary). They'll guide you through setting up any necessary user accounts and will provide any demos of the product's functionality you may need.

Before leaving, they'll confirm that the install meets your needs and provide you with information on where to find troubleshooting tips and educational information.

As a Verizon Home Device Protect customer, you get two in-home Asurion expert visits each year to help setup or trouble shoot home products including smart thermostats and printers, smart hubs and streaming media players. Simply call 844-769-1991 to schedule or if you have questions.

Yes, 24 hours before your appointment, our expert who will be performing your installation will call you to confirm the timing of your appointment and discuss the product they'll be installing for you. They'll also cover all safety measures you'll need to be familiar with before the appointment.

We’re constantly expanding our network of installation experts. Check back often to see if installations are available in your area.

We aren't able to install products that are not fully functional or do not have all of the manufacturer supplied parts and accessories. However, as a Verizon Home Device Protect customer, you have 24/7 access to tech support with our team of Asurion Experts. You can chat with them online or call in to get the tech support you need.

We will not be able to install your TV above a fireplace because excess heat will cause premature product failure.

For TV installs, you will have to provide the mounting bracket, and cables will be organized and concealed with cable covers.

For Smart Door Lock installations, we cannot make any modifications to the door, frame, jamb, or other building components.

For all installations, we will not be able to make any modification of 110 volt or greater electrical systems.

Verizon Home Device Protect provides home tech installations for the low price of $49 per product. However, if you are also a Verizon Home Internet customer, you are eligible for $0 home tech installations. See Terms and Conditions for more information.

Yes, for TV installs, you will need to provide your own mounting bracket. Unsure of how to pick the one that’s right for you? Give us a call. We’re happy to answer any of your questions. You can also checkout our blog article for more tips

Not at this time, but you are more than welcome to call us back to schedule an additional appointment for any other installation needs you may have.

Give us a call at 844-769-1991 and we’ll be happy to get your appointment rescheduled. You may also reschedule your appointment online.

Our experts are available by appointment 9:00 a.m.–5:00 p.m. local time Monday–Saturday. You can book your appointment online.

Someone 18 or older must be present for the appointment.

Pets must be restrained during the installation.

We will not be able to install electronics uncovered outside since exposure to elements will cause premature product failure.

An available electrical outlet must be within 6ft of the installation site since we are unable to hardwire electrical power to a new location.

Wifi access must be available for the connection of your product(s) to be installed, and we will connect up to 3 products to the item we will be installing for you.

We will follow manufacturer instructions for all installs.

We will not be able to setup or configure a new wireless network.