Asurion Expands Leadership Team to Accelerate Growth and AI-Driven Innovation

NASHVILLE, Tenn. — Jan. 5, 2025 — Global tech care leader Asurion has welcome several key executive hires to accelerate its next wave of innovation — strengthening its technology platform, advancing AI-driven capabilities, and making tech care simpler, quicker, and more intuitive for millions of customers worldwide.

“Asurion’s future will be defined by how we evolve our platform, harness AI, and deliver richer, more seamless experiences for customers and clients,” said Guru Gowrappan, CEO, Asurion. “Building a deep bench of product, technology, and experience leaders is essential to that journey. These new leaders bring robust expertise that will enhance our ability to innovate, move faster, and build world-class digital and consumer experiences.”

Key Leadership Updates

• Nan Guo has joined Asurion as Chief Technology Officer, bringing more than two decades of experience leading global engineering organizations through large-scale platform transformation. Guo previously held senior engineering leadership roles at Adobe, TubeMogul, and Zendesk, where she built high-performance platforms spanning data, advertising, and AI-driven systems at global scale. At Asurion, Guo will lead engineering across the enterprise, modernizing the company’s technology foundations and advancing engineering excellence to enable faster learning, smarter systems, and better customer outcomes.
• Kamil B. Rodoper has joined Asurion as Chief Product Officer, bringing over two decades of global technology experience from enterprises, scale-ups, and start-ups across the U.S. and Europe. Rodoper previously held leadership roles at Microsoft, Glassdoor, Lyft, and Forto, scaling businesses through product-driven growth, leading strategic turnarounds, and driving innovation through cultural transformation. At Asurion, Rodoper will lead the company’s global Product organization and advance its AI-driven platform strategy to unlock new value and sustainable growth across both existing and emerging channels.
• Shruti Challa serves as Senior Vice President of Consumer, leading the company's consumer business strategy across the D2C channel and helping craft compelling consumer experiences and products wherever customers find Asurion. Challa most recently served as Chief Business & Growth Officer at Sonder Inc., helping grow revenue tenfold and guiding the company through its IPO in 2022. She previously held leadership roles at Booking Holdings and Groupon, driving growth through new consumer product and business innovation.
• Nihar Modi has been appointed Vice President of Product Management, Platform and AI, a newly created role that will be critical to Asurion’s evolution. He joins from Goldman Sachs, where he led Product Management for Cloud and AI Platforms and developed tools such as the GS AI Assistant and Banker Co-Pilot. He previously held roles at Amazon Web Services and Alexa Automotive. At Asurion, Modi will lead product management for the company’s platforms, driving its AI strategy and embedding next-generation technologies across the business.

“We’re scaling innovation across Asurion — in what we build, how we operate, and how we serve,” said David Baga, Asurion President. “Nan, Kamil, Shruti, and Nihar bring valuable experience leading global teams, modernizing platforms, and delivering customer-first innovation. They’ll be instrumental in shaping our next chapter of growth. These additions build on Asurion’s broader transformation strategy, strengthening the company’s foundation of people, platforms, and disciplined execution to deliver exceptional experiences for customers and clients.”

Asurion continues to redefine how people care for and repair their technology, with thousands of experts nationwide and a growing portfolio of AI-driven capabilities. These leadership additions underscore the company’s commitment to investing in transformative talent, advancing its platform strategy, and delivering on its promise of effortless tech care for millions of customers around the world.