Replacement devices come with 12-month limited warranty. So if your replacement device is malfunctioning, please call 888-881-2622. If it has been longer than 12 months or if your device is lost, stolen, or damaged during use, you'll need to start a claim.
It’s simple—you can check your eligibility online for a cracked front screen or back glass repair. Repairs can only happen if your phone works normally otherwise, there is no additional damage that is not eligible for repair and there's a technician or repair store in your area.
If you lost the return envelope or your replacement device did not include a return envelope, please call us at 888-881-2622. But be sure to follow these steps before sending us your device.
Contact Verizon at *611 for information on coverage, eligibility, and more. You may also check out the Terms and Conditions.
