Surprise! Your manufacturer's warranty may not cover what you think

When you buy a new tech device or appliance, the manufacturer's warranty often acts as your safeguard, promising to protect you from early malfunctions and defects. However, many people  are surprised when they learn the limitations of what their warranty actually covers and how quickly it expires. This is why many consumers consider adding an additional layer of protection to their device.   

Asurion’s solution? Tech care. It doesn’t just cover your devices or appliances, it takes care of them—hundreds of them—in one monthly plan. 

Understanding manufacturer's warranties

Tech devices and appliances come with a manufacturer’s warranty. A manufacturer typically only covers defects and issues related to the materials and workmanship of a product. Additionally, they are only good for a limited period of time. The manufacturer’s warranty often doesn’t cover wear and tear issues that may pop up over time from normal use. And surprise, it also won’t cover accidental damage, such as cracks or scratches in the glass, screen, or body of the device. So, if your laptop takes a dive from the counter while you’re helping your middle schooler with their homework, you're out of luck.  

Let's take a look at some manufacturer’s warranty basics and additional options for the help and support you need.

Manufacturer’s warranty coverage basics

Repairs and support. Most manufacturer’s warranties cover parts and labor for repairs during the limited warranty period. Some may also include customer support services to help troubleshoot issues.

Time limits. Manufacturer’s warranties don’t last forever. Most devices have warranties lasting from as short as 90 days to 2 years.

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What's not covered

Accidental damage. Issues from accidents aren’t covered. So if your toddler throws your tablet and cracks the screen, you’re not covered.

Normal wear and tear. Items that degrade over time, like batteries, are typically not covered.

Routine maintenance. Regular maintenance, such as device cleaning and firmware or software updates, is usually the owner's responsibility.

Unauthorized modifications. Any alterations made to the product that are not approved by the original manufacturer can void the warranty.

Navigating your manufacturer’s warranty

To get the most out of your manufacturer's warranty, it pays to understand its terms.

So be sure to review the warranty document. This is usually included with the product at the time of purchase, and it contains detailed information about what is covered under the warranty. We hope you didn’t toss it out with all the other papers in the box—but if you have lost track of them, check the manufacturer’s website. Most manufacturers provide warranty information on their official website.

What to look for when reading your manufacturer’s warranty

Here is what to look for when scanning your manufacturer’s warranty: 

• Duration. The time period the warranty is valid for.
• Parts and Labor. Whether the warranty covers both parts and labor for repairs.
• Types of Damage. What kinds of defects or damages are covered (usually manufacturing defects, not user-caused damage).
• Exclusions. Specific conditions or types of damage that are not covered.

Now that you have the basics of the manufacturer’s warranty, let’s talk about care for your tech that extends beyond those limits.

Extending coverage beyond the manufacturer's warranty

We’ve all been there. You call the manufacturer to file a claim only to discover the warranty just expired. This is where additional coverage comes in.

Extended warranties and protection plans

These are optional, paid plans that extend your coverage beyond the typical warranty period.

• Electronic device protection. You could purchase an individual protection plan for each device. These typically come with expiration dates and the terms and conditions may vary by device. 
• Tech care. This service cares for virtually all the home tech and appliances you rely on for one monthly fee—no rummaging for old receipts or worrying about when the plan expires. 

Pros and cons

• Pros. Individual warranties and tech care plans make sure that your devices are covered beyond your manufacturer's warranty, helping you avoid unexpected expenses for repairs and replacements. They also offer professional tech support, providing assistance with troubleshooting and setting up your electronics whenever you need it. 
• Cons. It's a monthly or yearly cost. Take inventory of how many devices you have in your home and what it would cost to repair or replace them. According to a 2022 CTA US Consumer Tech Forecast and 24th US Ownership Study, the average family owns up to $18,000 worth of tech and smart appliances. 

A manufacturer's warranty is great when it comes to making sure that defects and issues from manufacturing are fixed without additional cost to you. However, it's not an all-encompassing solution, and they’re only good for a limited amount of time. By understanding what your warranty covers, maintaining your product responsibly, and considering additional coverage, you can protect your investment with greater confidence for longer. Remember, the best defense against unexpected costs is being informed and prepared.