10 helpful solutions for an Xbox One stuck on update

Quick fixes

• Restart your Xbox: A simple reboot can often clear temporary glitches. Press and hold the Xbox button on your controller and choose Restart console.
• Check your internet connection: Ensure your Xbox is internet-connected. Restart your router if necessary.
• Clear space on your hard drive: Insufficient storage can prevent updates, so free up some space if needed. Go to Settings > System > Storage.

Updates help keep your console in the know when it comes to troublesome bugs or glitches. So it can be frustrating when your Xbox One® won’t update or gets stuck in an update loop, especially if your system requires one. That’s where we come in. At uBreakiFix® by Asurion, we know tech. From helping you choose your next gaming console to repairing your current one—we’ve got you covered. Here’s why your Xbox One won’t update and how you can fix it.

Start with a power cycle

Performing a power cycle can resolve deeper system issues. Not only that, but it also clears your system’s cache–non-essential data that it uses to access programs faster. A full cache makes it difficult for your console to run efficiently. Turn off your Xbox One. Unplug it from the power source for a few minutes, then plug it back in and turn it on. You'll get a power-cycled console and a refreshed cache system in one step. 

Try a soft reset

A soft reset can refresh your system without erasing your data.

1. Go to Settings > System. 
2. Select Console info & updates, then Reset console. 
3. Choose Reset and keep my games & apps.

It’s not game over—yet

If your console stops working, we’ll handle the repairs. Make an appointment, or visit your nearest store today.

Schedule a repair

Switch to a wired internet connection

A wired internet connection can be more reliable for updates—and curb lagging issues. Try connecting your Xbox® directly to your router using an Ethernet cable.

Make sure there isn’t an Xbox Live outage

Sometimes the issue is on the system’s server side. Check the Xbox Live® status online to see if there are any known service outages that might be keeping you from updating your Xbox One. 

Update your software offline

Updating offline can bypass some update issues. It’ll require you to download the update file to a USB drive from the Xbox support website from a computer. Then, plug the USB into your Xbox One and follow the on-screen instructions. Remember to be wary of what files you download, as they could come with other issues, like malware.

Free up storage space

Ensuring there is enough free space on your Xbox One for updates is crucial. Here’s how to free up storage space on your console:

1. Go to Settings > System > Storage.
2. View how much space is being used and how much is free. If you’re running low on space, you’ll need to clear some.
3. Highlight a game or app that you no longer need.
4. Press the Menu button on your controller.
5. Select Manage game and add-ons.
6. Choose Uninstall all to remove the game or app and free up space.
7. Repeat the process until you have sufficient free space for the update.

Perform a factory reset

As a last resort, a factory reset might be necessary. Before getting started on that reset, make sure you back your data up. You don’t want to lose hours of saved game data, do you? As long as your console is connected to Wi-Fi and has available cloud space, you can use it to save your game data. Double-check your internet connection or use an external hard drive to copy to your files. When you’re ready to factory reset your console, follow these steps: 

1. Go to Settings > System. 
2. Select Console info & updates, then choose Reset console. 
3. Select Reset and remove everything for a full reset.