Samsung TV apps not working? Here’s how to fix them

Fast fix

• Restart the Samsung TV to clear temporary glitches.
• Check your internet connection and Wi-Fi signal.
• Update the Samsung TV software and the affected apps.
• If apps still won’t open, reset the Smart Hub.

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When apps stop working on a Samsung TV®, it can be frustrating—especially when streaming suddenly freezes, crashes, or won’t open at all. App issues are usually caused by software glitches, outdated apps, or internet problems. Here’s how to fix Samsung TV apps that aren’t working and get streaming back to normal.

Why Samsung TV apps stop working

Most app issues on Samsung smart TVs come from one of these problems:

• A temporary software glitch.
• A weak or unstable internet connection.
• Outdated TV software or app versions.
• Corrupted app data.
• Smart Hub issues.

If your TV itself feels unresponsive, this guide on how to fix a Samsung TV that won’t turn on or respond may also help.

How to fix Samsung TV apps that aren’t working

Try these fixes in order. Each step addresses a common cause.

Restart your Samsung TV

Unplug the TV from power for about 60 seconds, then plug it back in and turn it on. This clears temporary memory issues that can cause apps to freeze or crash. If you want a deeper walkthrough, this guide on how to restart a Samsung TV explains the safest methods.

Check your internet connection

Open another app or run a network test to confirm your TV is connected to the internet. Streaming apps may fail if the Wi-Fi signal is weak or unstable.

Update Samsung TV software

Go to Settings > Support > Software Update and install any available updates. Software updates often fix bugs that affect apps.

Update or reinstall the app

Highlight the problem app, then update it if an update is available. If it still doesn’t work, delete the app and reinstall it from the app store.

Reset the Smart Hub

If multiple apps aren’t working, resetting Smart Hub can help. Go to Settings > Support > Device Care > Self Diagnosis > Reset Smart Hub, then sign back in to your apps.

What to do if Samsung TV apps still won’t open

If apps continue to crash or won’t load after troubleshooting, the issue may be related to system performance or hardware.

Check storage space

Low storage can prevent apps from opening or updating. Delete unused apps to free up space.

Perform a factory reset (last resort)

A factory reset can fix deep software issues, but will erase settings and app logins. Back up your preferences before resetting.

If problems persist after a reset, professional help may be the best option. You can explore repair options if the TV is still under protection or needs diagnostics.

Tips to keep Samsung TV apps running smoothly

• Keep TV software and apps updated.
• Restart the TV occasionally to clear memory.
• Use a strong, stable Wi-Fi connection.
• Avoid installing too many unused apps.

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FAQ

Why do apps keep crashing on my Samsung TV?

Apps usually crash due to outdated software, corrupted app data, or an unstable internet connection. Restarting the TV and updating apps often fixes the issue.

Why won’t Netflix or other streaming apps open on my Samsung TV?

This can happen if the app needs an update, the Smart Hub is glitching, or the internet connection is weak. Reinstalling the app or resetting Smart Hub often helps.

Will resetting Smart Hub delete my apps?

Yes. Resetting Smart Hub removes installed apps and signs you out, but you can reinstall apps afterward.

When should I factory reset my Samsung TV?

A factory reset should be used only if other fixes don’t work. It can resolve serious software problems but removes settings and app logins.