How to fix a Blink camera that isn't working

If your Blink™ camera is on the fritz, it may not show live video or detect motion. That's frustrating, especially if you count on the device to monitor your home and keep you safe. Fortunately, you can try troubleshooting your Blink camera with a few tips.

Asurion Experts keep your favorite electronics running smoothly. Whether you need help setting up indoor or outdoor security cameras or installing a new Blink camera, we have you covered. Read on for tips on how to fix a Blink camera that is not working.

Potentials reasons your Blink has stopped working

If your Blink camera isn’t responding, there could be several causes. Here are some common issues:

• Blink camera not responding after battery change. If your Blink camera is not working after a battery change, there may be a power issue or bug.
• Blink camera not connecting to Wi-Fi. An offline Blink camera won't record video or transfer data to Blink's servers. If your Blink camera won't connect to Wi-Fi, there may be a problem with the connection settings or it may be out of range of your home router.
• Blink camera not showing Live View. Live View lets you monitor your home in real time. If your Blink camera Live View is not working, there may be a settings or driver issue. 

Troubleshooting Blink power issues

If your Blink camera stopped working, it may not be receiving power.

Resetting your Blink camera

Start by resetting the Blink camera. A reset may clear system conflicts that disrupt the device's operation.

1. Look for the Reset button. It's usually a small, round button on the back of the device or inside the battery compartment.
2. Press the Reset button for at least five seconds. 
3. Wait for the lights to stop blinking.

Change batteries

Your Blink camera's batteries may be defective or depleted. Try replacing them with another set of working batteries.

Check power sources

Confirm the camera's power source is on. If the device uses a power cord, make sure it's plugged into a working wall outlet. 

Use a power adapter

Some Blink cameras use a USB connector and power adapter. Verify each cable is securely attached and the power cord is plugged into an outlet. 

How to troubleshoot Blink camera not connecting to Wi-Fi

Restore your Blink camera's Wi-Fi connection with these fixes. 

Restart the router

Router interference or system conflicts may cause your Blink camera to go offline.

1. Turn off the router by pressing its Power button. If there is no Power button, unplug the device from its power source.
2. Wait at least 30 seconds.
3. Turn the router back on by pressing its Power button or reconnecting it to the power source. The router may need several minutes to fully restart. 

Reconnect to the network

Try reconnecting the Blink camera to your home's Wi-Fi.

1. Open the Blink app on your smartphone or other device.
2. Tap the Change Wi-Fi button.
3. Follow the on-screen prompts to select your Wi-Fi network. You may need to re-enter your network password. 

Verify the camera is within the Wi-Fi range

If your camera or the sync module isn't within range of your Wi-Fi network, you may experience connectivity issues. Try moving them closer to the router. Alternatively, you may move the router to another place in your home nearer to the camera or sync module. Blink recommends at least three bars of signal strength for a solid connection. 

How to troubleshoot Blink camera Live View

If you Blink camera Live View just spins, you can fix it with a few simple steps.

Update the Blink app

Blink frequently updates its app to remove bugs and introduce new features. See if there is an update available via your device's app store. If there is, install the update and see if it resolves the camera Live View issue.

Check internet speed

Slow internet speeds may prevent Live View from working. Blink recommends at least two megabits per second (Mbps) upload speed for optimal functionality. You can test the Wi-Fi upload speed using Speedtest. If it's below two Mbps, it may cause live view disruptions. 

Reboot the sync module

Try rebooting your Blink sync module to refresh its connections with your cameras.

1. Unplug the sync module.
2. Wait 10 seconds.
3. Plug in the sync module. The device will blink blue and green when it's ready for setup.