How to fix camera issues on ASUS laptops

Having trouble with your ASUS® laptop camera? Whether you’re preparing for an important video call, attending an online class, or simply trying to capture a moment, a malfunctioning camera can be a major inconvenience. The good news is that many camera issues can be resolved with a few simple steps.

At Asurion, we find and fix tech issues fast. Whether you want to resolve a malfunctioning microphone or fix a too-loud fan, our experts are ready to help. Here’s what to do when faced with an ASUS laptop camera that’s not working.

Common causes of camera issues

Several factors can contribute to camera issues on an ASUS laptop:

• Hardware connections: Loose connections or hardware issues can disrupt your camera’s operations, leading to no video output or blurry images.
• Software conflicts: Glitches or conflicts between programs can cause the camera to malfunction.
• App permissions: Incorrect camera permissions or privacy settings may prevent your camera from working as expected.
• Outdated drivers: Old webcam drivers can cause incompatibility issues and performance problems.

Check camera activation

Before deciding that your laptop has issues, let’s first confirm that your camera is in fact on and enabled. 

Using keyboard shortcuts

1. Press the F10 Camera Hotkey key on your laptop keyboard. 
2. If your laptop doesn’t have the camera hotkey, press F10 or Fn + F10 simultaneously.
3. Check if the Camera On message pops up on the screen.

Enabling the camera in the settings

Alternatively, you can enable the camera from Settings.

1. Click the Start icon on the taskbar.
2. Type Camera Privacy Settings in the search bar and select it from the results.
3. Toggle the Camera access switch on the top right.
4. Below the Camera access tab, switch on the Let apps access your camera option.

Ways to fix the ASUS laptop camera

Follow these steps to troubleshoot and fix the issue.

Restart the laptop

A simple restart can fix many issues, including the camera not working on an ASUS laptop. Restarting your computer refreshes settings and addresses temporary glitches affecting the camera.

1. Select the Start icon.
2. Click on Power.
3. Hit the Restart button.

Update your operating system

Outdated Windows™ can potentially cause compatibility issues with your hardware.

1. Go to Settings and tap Update & security.
2. Select Windows Update.
3. Click Check for updates and install any that are available.

Disconnect external devices

The ASUS laptop camera not working in Windows 11 or 10 can be due to conflict or interference of external devices. For example, if you have an external camera, it may override the built-in camera, preventing it from functioning. Similarly, other USB devices might interfere with your camera’s operations. Disconnect all external devices and restart your laptop to see if your camera will function. 

Run the built-in diagnostic tool

If your camera still has issues, ASUS laptops have a built-in diagnostic tool to help you identify and resolve camera issues. The tool will check your system functionality to detect errors and suggest solutions. If it detects a camera issue, it’ll guide you on what to do.

1. Click the Start icon, type MyASUS, and select the app from the search results. If your laptop doesn’t have the MyASUS tool, you can download it from the Microsoft Store.
2. In the MyASUS app, click the System Diagnosis tab in the left-hand menu.
3. On the One-click diagnosis tab, click Checkup on your top-right.
4. Wait for the test to complete and click Result.
5. If the tool flagged any camera issue, click on Camera.
6. Follow the on-screen prompts to apply the suggested fixes.

System restore and recovery options

If all else fails, consider resetting your ASUS laptop. A factory reset will return your laptop setting to factory defaults and erase personal data to:

• Remove corrupted files, buggy updates, or conflicting third-party apps that might interfere with the camera
• Restore the default camera setting, eliminating misconfigurations that could cause camera malfunction
• Reinstall the default camera drivers, which may have been corrupted, deleted, or replaced by incompatible versions during driver updates
• Clear background processes that could block or override camera functionality

Make sure you back up all important files before factory resetting your laptop. Then, follow these steps:

1. Open the Start menu.
2. Go to Settings and select System.
3. Click Recovery.
4. Select Reset this PC.
5. Click Remove everything. This will clear all your files, settings, and apps to return your laptop to factory settings. Alternatively, click Keep my files to reset only settings and apps.
6. Follow the on-screen instructions to complete the reset.