How to change the owner on a Ring doorbell

💡 Need to know

• Ownership must be released by the original owner in the Ring app before you can take over.
• Recorded videos are deleted when the device is removed from the previous owner's account.
• Use a different email address if you are moving and leaving the device for a new resident.
• Transfer process confusing?
  An Amazon expert can help at 866-853-4942.

If you’re moving out of your home and leaving your Ring™ Video Doorbell behind, moving into a new place with an existing device, or selling or giving away your Ring doorbell, here’s good news: it’s easy to transfer a Ring doorbell to a new owner. We’ll walk you through the simple steps. 

At Asurion, we can help with all your family’s home tech needs, whether you want to install a Ring doorbell or fix a Ring doorbell that’s not working. Here’s our guide on how to change the owner of a Ring doorbell. 

Removing a Ring device from an account

The first step for transferring your Ring doorbell to a new owner is removing the Ring device from the previous owner’s account. Here’s how:

If you’re the previous owner:

1. Open the Ring App on your smartphone or tablet. 
2. Make sure you’re logged in to the account currently associated with the Ring doorbell you wish to transfer. 
3. Open Menu, then select Devices. 
4. Tap the name of the device you want to remove.
5. Go to Device Settings > General Settings > Remove This Device. 
6. Tap Confirm. 

If you’re the current owner:

Contact the original owner and ask them to uninstall the device from their Ring app. If you can’t reach the prior owner, contact Ring customer support for help.

Transferring Ring doorbell to a new owner 

After the former owner removes the device from their account, the new owner can register the Ring doorbell under their own Ring account. Here’s how to finish the transfer process: 

1. Download the Ring app from the App Store (for iOS devices) or Google Play™Store.
2. Create a new Ring account and log in. 
3. Tap Set up a Device, and follow the onscreen instructions. 
4. Scan the QR code or MAC ID barcode on the Ring doorbell or its packaging. 
5. Follow the prompts to complete any software updates and connect your device to Wi-Fi. If you need help, check out our guide on what to do if your Ring won’t connect to Wi-Fi. 
6. When you’ve completed the setup, you and the previous owner will no longer have access to the same video recordings. You can also customize your settings in the Ring app to turn on motion zones, sharing with family members, and more.

Properly transferring a Ring device protects the security of both the old and new owners. Worried about your family’s online security? Check out our guide on how to protect your smart security camera from hackers. 

FAQ

Can I transfer a Ring doorbell to someone else?

Yes—but the current owner has to remove it from their Ring account first. Until that happens, it’s still locked to them.

Does factory resetting a Ring doorbell change the owner?

Nope. A reset clears settings, but it doesn’t release ownership. The device must be removed in the Ring app.

How does the new owner set it up?

Once it’s released, the new owner just scans the QR code in the Ring app and sets it up like it’s brand new.

Why can’t I add my Ring doorbell to my account?

If you see an ownership error, it’s still registered to someone else. The original owner will need to remove it before you can claim it.