Audeze Maxwell Bluetooth keeps disconnecting? Try these fixes

⚡ Fast fix

• Move closer to the paired device and reduce wireless interference.
• Remove the headset from Bluetooth settings, then re-pair it.
• Update the Audeze HQ firmware and your device software.
• Switch to the 2.4GHz USB dongle for more stable gaming sessions.

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If your Audeze Maxwell® Bluetooth keeps disconnecting, don't worry—it’s usually not a problem with the headset itself. Bluetooth® dropouts are often caused by wireless interference, unstable pairing data, or the headset using the wrong wireless mode for the task. These issues are common to all Bluetooth devices and can be easily resolved.

Asurion can help you make the most of your favorite tech every day. Here, we'll show you exactly how to fix your Audeze Maxwell Bluetooth when it keeps disconnecting.

Check your Bluetooth connection stability

Interference is one of the most common causes of Bluetooth connectivity problems. If you connect Bluetooth devices, such as Wi-Fi routers, smart TVs, microwaves, baby monitors, and even other Bluetooth headphones, they all compete for wireless frequencies. When multiple devices are active simultaneously, Bluetooth dropouts become more likely.

To improve stability, start with these changes:

• Keep the headset close to the device it’s paired with.
• Move away from Wi-Fi routers or large electronics.
• Turn off nearby Bluetooth devices you’re not using.

Physical barriers matter, too. Walls, floors, and large furniture can weaken wireless signals. If your home has multiple rooms or levels, the connection may become less stable as you move away from the paired device.

Interference and distance are two of the most frequent reasons Bluetooth audio cuts out, particularly in busy households with multiple connected devices.

Update the firmware and reset your headset

If you've removed other devices and have your headset close to the paired device, and it is still not working, the issue may be software-related. The headset relies on firmware, which is internal software that controls how it connects and communicates. Outdated or corrupted firmware can cause pairing errors.

Use the Audeze HQ app to check for available firmware updates and any necessary Bluetooth codecs. Make sure the headset is fully charged before starting, as interruptions during updates can cause problems.

If disconnects continue after updating, resetting the headset and re-pairing it can often resolve the issue. Bluetooth devices store pairing information. Over time, the data can become unstable, especially if you have paired your headset with many phones, tablets, or computers.

A reset and re-pair may help resolve persistent common Bluetooth issues:

• Remove the headset from your device’s Bluetooth list
• Put the headset back into pairing mode
• Pair it again as if it were new

This clears the old connection data and forces both devices to create a clean connection from scratch.

In many cases, removing and re-pairing is one of the most reliable ways to resolve Bluetooth pairing problems caused by outdated or conflicting data.

Switch between Bluetooth and 2.4GHz wireless modes

The Audeze Maxwell supports both Bluetooth and a dedicated 2.4GHz wireless connection using a USB dongle.

Bluetooth is best for phones and tablets, where convenience and quick switching matter most. For gaming on a console or PC, the 2.4GHz wireless network is generally more stable and less prone to interference.

If you experience Bluetooth dropouts while gaming, switching to the USB dongle is often the most effective fix. For best results, plug the dongle directly into the device, not into a USB hub. Use a long USB extension cable if needed to move it away from other electronics.

Also, avoid rapidly switching between Bluetooth and 2.4GHz on the same device. Quick back-and-forth changes can confuse the headset and temporarily destabilize the connection. A good rule is to use the dongle for gaming systems and Bluetooth for mobile devices.

Check your device and system settings

If your headset keeps disconnecting, the issue may be with the device it’s paired to—not the headset itself. Try these steps:

1. Confirm your audio output. Make sure the Audeze Maxwell is selected as the active audio output in your device’s sound settings.
2. Check Bluetooth settings. On phones, tablets, computers, and consoles, confirm that Bluetooth is turned on and the headset is allowed to connect.
3. Restart both devices. Restart your headset and the paired device to refresh the connection and clear minor glitches.
4. Update your software. Check for system updates on your device. Outdated software can cause Bluetooth reliability issues.
5. Test with another device. Try pairing the headset with another phone, tablet, or computer. This helps you tell whether the issue is with the headset or the original device.
6. Switch to 2.4GHz if available. On consoles and PCs, the 2.4GHz wireless connection is usually more stable for long gaming sessions.

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FAQ

Why does my Audeze Maxwell Bluetooth keep disconnecting?

Most disconnects are caused by wireless interference, outdated firmware, unstable pairing data, or using Bluetooth when 2.4GHz would be more stable.

Is 2.4GHz better than Bluetooth for gaming?

Yes. The 2.4GHz USB dongle provides a more stable, low-latency connection for gaming compared to Bluetooth.

How do I reset my Audeze Maxwell headset?

Remove it from your device’s Bluetooth list, put it back into pairing mode, and pair it again as if it were new. This clears old connection data.

Can firmware updates fix Bluetooth dropouts?

Absolutely. Updating both the headset firmware and your device software often resolves persistent Bluetooth instability.