Welcome to tech support—reimagined
Whether you need live tech support, extended product protection, or a few of our expert tips, we're here to help. And to make things easier, you don’t have to register any product until you’re ready to use it.
By connecting with an expert, you agree to the and Terms of ServiceTerms of Service.
Plans to fit your tech needs
Asurion has protected the devices people rely on most for over 25 years, and it is now providing device protection and tech support services for The Source through two unique plans. Here’s what you need to know about your plan’s benefits:
Extended Protection
This plan covers you against manufacturer defects, normal wear and tear, power surges, and also provides accidental damage from handling coverage for portable devices. If you purchased coverage for a computing or connected device, you also get unlimited tech support for your product and its connection to other devices.
Simple claims: Just have your receipt ready when you start your claim so we can register your plan.
Access to tech support: weekdays from 8am through 12am ET and weekends from 9am through 10pm ET.
Whole Home Tech Support
With this plan, you get unlimited tech support for virtually all of your home tech regardless of where you purchased it.
Access to tech support: weekdays from 8am through 12am ET and weekends from 9am through 10pm ET.
Help yourself to our expert tips
Want to get more out of your devices? We have self-serve articles and how-to guides you can access anytime to help solve your tech issues fast. Here’s a few to check out.
Frequently asked questionsExtended Protection
How can I buy Extended Protection?
Which products are eligible for Extended Protection?
What is covered under the Extended Protection plan?
What technical support is provided with my Extended Protection plan?
What is not covered under the Extended Protection plan?
When does my Extended Protection plan start?
How do I file a claim on my Extended Protection plan?
How does tech support work?
Where can I find the Terms of Service for my Whole Home Tech Support plan?
How do I cancel, if needed?
Whole Home Tech Support
What is Whole Home Tech Support?
How can I buy Whole Home Tech Support?
What technical support is provided with my Whole Home Protection plan?
How does tech support work?
Where can I find the Terms of Service for my Whole Home Tech Support plan?
How do I cancel, if needed?
By connecting with an expert, you agree to the and Terms of Service.
Terms & Conditions (BC, MB, QC, SK), Terms & Conditions (All Other Provinces)