Asurion, the global leader in technology protection and support services, was awarded today with Confirmit’s highest customer service honor, the Achievement in Customer Excellence (ACE) award in recognition of the company’s outstanding use of the Voice of the Customer process and its proven commitment to customer satisfaction.
“Our customers want a fast, convenient way to replace their technology when it goes down, and Asurion offers a solution that exceeds anything else on the market today, all while delivering an excellent customer experience” said Tim Stadthaus, Vice President of Customer Experience. “Whether it’s their mobile phone, television or dishwasher, we are committed to delivering this best-in-class customer experience because it generates brand loyalty for our partners. Asurion is honored to be recognized with the Confirmit ACE award, affirming our customer experience philosophy of focusing on the customer in everything that we do. We consider Confirmit an important partner in our program’s continued success.”
Asurion, who partners with the nations’ major wireless carriers and over 50 of the country’s leading retailers, partners with Confirmit to deploy the Voice of the Customer process which empowers customers to provide open and honest feedback to a third-party regarding their experience with Asurion. This system ensures the company has authentic, real-time customer feedback at every major customer touch point, allowing Asurion to keep its best-in-class customer experience moving forward.
“Asurion is a true leader in customer excellence. Its comprehensive program ensures that customer feedback is fully integrated into the company to improve overall business results,” said Henning Hansen, President and CEO of Confirmit. “We are honored that Asurion relies on Confirmit for its customer experience initiatives, and look forward to continuing to support their program as it continues to evolve.”
About the Confirmit ACE Awards The ACE (Achievement in Customer Excellence) Awards program was established in 2005 to recognize outstanding achievement in customer satisfaction. Receiving a Confirmit ACE Award is a distinct honor that demonstrates both rigorous application of customer feedback processes and outstanding performance as measured by those processes.
All Confirmit customers are eligible for Confirmit ACE Awards for their company, business units, or segments of a business. To be eligible for a 2014 Confirmit ACE Award, organizations must have conducted one or more Voice of the Customer surveys between January 1, 2013 and December 31, 2013, and meet a range of qualitative criteria based on recognized industry best practices.