Asurion, the global leader in technology protection, was distinguished by industry analyst and consulting firm Frost & Sullivan as the recipient of the 2014 Product Leadership Award in recognition of its impressive market achievements in Global Mobile Support and Protection.
“Frost & Sullivan’s industry analyst team benchmarks market participants and measures their performance through independent, primary interviews and secondary industry research in order to evaluate and identify best practices,” said Brent Iadarola, Mobile and Wireless Research Director, Frost & Sullivan. “We have identified Asurion as an innovator in mobile support and protection. Its attractive service offering, along with strong relationships with leading mobile operators globally, has helped establish Asurion as a global leader in mobile support and protection.”
Frost & Sullivan’s research indicates that global smartphone penetration among mobile phone users will exceed 80 percent by 2020. Consequently, the dramatic pace of advancement in smartphone hardware and software technologies has also made them more complicated to use, creating the need for more in-depth support to manage the device and its connections. Asurion ’s support and protection services allow customers to protect, support, manage, and optimize their mobile devices, while delivering a best-in-class service experience.
“Quite often, smartphone users know what their device can do, but struggle to actually use all of the device’s features and functionality,” said John Leonard, senior vice president of global products at Asurion. “By minimizing the impact of smartphone incidents, deterring loss of data, securing the mobile experience, and helping to manage device complexity across any platform or provider, Asurion’s mobile support and protection services help consumers get the most out of their connected life. We are grateful this dedication to our customers has been recognized by Frost & Sullivan. We remain committed to keeping our customers’ lives up and running wherever they may be in the world.”
As an additional convenience for customers, Asurion‘s Web experience allows them to access specific elements of their Mobile Protection offerings, including checking their coverage, filing a claim, locating their device, securing their data, and connecting with tech support for device-related questions. Asurion is the only company in its category that has invested across every contact channel (Web, phone, mobile), allowing customers to engage with the service in the way that is most convenient for them.