Who may enroll in Optimum Mobile Device Protection?
Any Optimum Mobile customer may enroll in the Optimum Mobile Device Protection with an eligible device. Customers may enroll a newly purchased, upgraded device, or a device they bring with them.
Limited time only: Enroll your device in a protection plan.
If you’ve had your device for over 30 days, you can enroll an eligible device 10/1 through 12/2/24.
Optimum Mobile Device Protection
When the unexpected happens, save money and get reconnected quickly.
See full program Terms and Conditions.
We’ve got you and your devices covered
Enjoy coverage for lost, stolen or malfunctioning devices with Optimum Mobile Device Protection. See how easy it is to save money and get reconnected—fast. The cost of your plan is based on device type and tier, which starts at $7 per month.
Get your replacement device delivered to your doorstep
- Activating and setting up your device
- Transferring your data and photos to your new device
- Connecting your new device to smart devices— even your car
- Personalizing your settings, including backups and security
Fix your cracked screens
With unlimited number of cracked screen repairs2, we can fix your broken device screen as many times as you need—as soon as the same day—for only $29 per claim.
Replace batteries fast
If your device battery no longer holds a charge, you can get an unlimited number of battery replacements3 with your plan.
Get tech support
Ask our experts anything, anytime you have questions. They’re available by phone 7am–11pm ET or chat 24/7.
Access your plan benefits 24/7 in your account
Ready to explore your Optimum Mobile Device Protection? Your account has everything you need in one place. Check out device setup guides, run performance checkups or start a claim in the easy-to-use portal. You’ll have access to your account just days after enrolling. Sign in or create a new account to get started.
Asurion is trusted by 300 million worldwide.
Need to file a claim?
When something happens to your device, we’ll be here to help. Start or manage a claim anytime.
Frequently asked questions
How am I billed for Optimum Mobile Device Protection?
For your convenience, the Optimum Mobile Device Protection monthly charge, plus any applicable taxes, will appear on your Optimum Mobile bill.
I’m interested in Optimum Mobile Device Protection. How do I enroll?
You may add Optimum Mobile Device Protection during checkout online, in-store or by calling Optimum (866-200-7186) (866-200-7186) when you purchase a new device, upgrade your existing one or bring your own eligible device.
May I easily cancel Optimum Mobile Device Protection?
Can I enroll in Optimum Mobile Device Protection at any time?
At this time, Optimum Mobile customers may only enroll an eligible device:
When they bring their own device or purchase a new device on a new line.
When they upgrade their device (purchase a new device) on an existing line.
Optimum Mobile Device Protection is a combination of insurance, service contract, and technical support. The insurance is underwritten by Allianz Global Risks US Insurance Company; Asurion Insurance Services, Inc. (in California, Agent license #0B35141; in Iowa, Agent license #1001000131) is the Agent and provides claims servicing under this program. The service contract is provided by Asurion Technology Services, Inc., or one of its affiliates. The technical support is provided by Asurion Technology Services, Inc. and Asurion Mobile Applications, LLC.
1 Excluding Sunday and available in select markets only. This benefit is provided by the insurance program and the service contract program.
2 Cracked screen repair is available for select devices subject to parts, location, and technician availability. This benefit is provided by the service contract program.
3 Available for eligible devices outside of the manufacturer’s warranty period that power on but fail to hold an adequate charge after diagnostic testing. Available for select devices in select areas. This benefit is provided by the service contract program.