Asurion is trusted by 300 million worldwide.
How our claims process works
1. Tell us what happened
We'll ask you a few questions to find out whether you're eligible for a repair or a replacement. Start or resume your claim.
2. Get a repair or replacement
Based on what's wrong, we'll repair or replace your device.
3. Track your claim
We'll get you a working device as fast as we can - stay updated every step of the way!Track a claim
What’s my estimated deductible or claim service fee and screen repair eligibility?
Estimates are based on the chosen device and Liberty Mobile protection plan. If not enrolled, estimates are based on chosen device and single line protection.
When autocomplete results are available use up and down arrows to review and enter to select. Touch device users, explore by touch or with swipe gestures.
Need to upload claim documents?
We may ask for documentation to keep your account safe. If we ask you for this when you start a claim, upload your documents online. We’ll let you know once we review them.
Tech Assist by Asurion
We're here to help. Get support from our team of experts - so you can keep talking, streaming, watching or playing. Tech Assist by Asurion is only available for eligible plans.
| When will I get my replacement? | |
|---|---|
| Claim completed | Delivery day as soon as |
| Before 6pm ET on Monday–Friday | Next business day |
| Before 3pm ET on Saturday | Monday |
| After 3pm ET on Saturday | Tuesday |
| Anytime on Sunday | Tuesday |
Shipping cost is included for all replacement devices.
Frequently Asked Questions
How do I get my exact deductible/service fee cost?
How do I find or file my documents?
How can I cancel Smart Protect Mobile?
Mobile Insurance and Smart Protect Mobile Insurance for 1 or 4 (including for Business) are underwritten by Continental Casualty Company, a CNA Company (CNA), Chicago, IL, and administered by Asurion Protection Services, LLC (in Iowa, Lic. #1001002300; in California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #OD63161; and in Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.), a licensed agent of CNA. If your Smart Protect Mobile protection plan includes service contract coverage, the service contract is provided by Asurion Warranty Protection Services, LLC, or one of its affiliates. Smart Protect Mobile plans include a service contract that is separate and distinct from any product or service warranty which may be provided by the manufacturer, importer, or seller, and does not extend the term of any original product or service warranty that the manufacturer, importer, or seller may have provided.