Asurion is trusted by 300 million worldwide.
How our claims process works
1. Tell us what's wrong
We'll ask you a few questions to find out whether we’ll need to fix or replace your device.
Start a claimStart a claim
2. Choose an option
Based on what’s wrong with your device, we'll provide a few options for your repair or replacement.
3. Track your claim
Stay updated on your claim every step of the way. We'll get you back up and running fast.
Track a claimTrack a claimCheck deductible, service fee and cracked screen repair eligibility.
Tell us about your device. For mobile claims, estimate is based on your chosen device and Optimum Mobile Device Protection. If you are not enrolled, estimate is based on single device coverage.
When autocomplete results are available use up and down arrows to review and enter to select. Touch device users, explore by touch or with swipe gestures.
Upload your documents here
If we’ve requested documentation for your claim, you can upload it here. Providing documentation helps verify your account
Coverage details
For complete program information, view Terms and Conditions.
Terms and ConditionsTerms and ConditionsShipping schedule for replacements
Shipping cost is included for all replacement devices
Get expert tech support
Have a tech question or want to get more out of your devices? Reach out to our experts anytime so they can help you do things, like:
- Easily set up new tech devices
- Optimize your device's performance–battery, speed, and storage
- Use your device to its fullest potential for email, games, and more
- Connect with wireless networks and devices, such as Wi-Fi, apps, printers, computers, TVs, and more, in and out of your home
Frequently asked questions
Will my plan cover a repair or replacement?
Will my plan cover a lost or stolen device?
Where can I learn more about Optimum Mobile Device Protection?
Optimum Mobile Device Protection is a combination of insurance, service contract, and technical support. The insurance is underwritten by Allianz Global Risks US Insurance Company; Asurion Insurance Services, Inc. (in California, Agent license #0B35141; in Iowa, Agent license #1001000131) is the Agent and provides claims servicing under this program. The service contract is provided by Asurion Technology Services, Inc., or one of its affiliates. The technical support is provided by Asurion Technology Services, Inc. and Asurion Mobile Applications, LLC. 1Lost or stolen devices are covered under the insurance program. NY customers with standalone Optimum Mobile Service Contract or Optimum Mobile Tech Support are not eligible for this feature.