If you enrolled in a Consumer Cellular Protection Plan prior to July 26, 2022 your plan is serviced by another provider. Please contact Allstate at 1-877-927-7268 or visit www.allstate.com/claims.
Asurion is trusted by 300 million worldwide.
How our claims process works
1. Tell us what happened
We'll ask you a few questions to find out whether you're eligible for a repair or a replacement. Start a claim
2. Choose an option
Based on what’s wrong with your device, we'll provide a few options for your repair or replacement.
3. Track your claim
We'll get you a working device as fast as we can - stay updated every step of the way!Track a claim
What’s my service fee?
Find out now
When autocomplete results are available use up and down arrows to review and enter to select. Touch device users, explore by touch or with swipe gestures.
Upload documents
We may ask for documentation to help keep your account safe. If we ask you for this when you start a claim, upload your documents online. We’ll let you know once we review them.
| When will I get my replacement? | |
|---|---|
| Claim approved | Delivery day as soon as |
| Before 10:00 pm CT on Monday–Friday | Next day |
| Before 7:30 pm CT on Saturday | Monday |
| Shipping fee | Included |
Frequently asked questions
What if I need a phone replacement or a repair?
Where can I view the terms and conditions for my plan?
Where can I read more about Asurion Protection?
Am I eligible to enroll?
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