Bell Mobility Claims

Here's your service fee info for Smart/Phone Care for BYOD

Upload documents

We may ask for documentation to help keep your account safe. If we ask you for this when you start a claim, upload your documents online. We’ll let you know once we review them.

Upload your documents

Claim Status

You can track your claim through the whole process.

Track a claim

A smartphone dropping to the ground, cracking the screen

Coverage details

View complete terms and conditions of coverage.

View documents

REPLACEMENT DEVICE

Shipping Schedule

Claim completed	Delivery day
Before 4 PM ADT on Monday – Friday	Within 1-3 business days
Saturday	Within 1-3 business days
Sunday	Within 1-3 business days

Shipping cost is included for all replacement devices.

Looking to track a shipment?

CUSTOMER SUPPORT HOURS

Monday - Saturday: 9:00 AM – 9:00 PM ET
Sunday: 12:00 PM (Noon) – 9:00 PM ET

Closed on statutory holidays.

Start, manage, or track your claim.