Your Amazon claims, made simple

It’s simple! There are two ways to file a claim.

• Visit www.asurion.com/amazon. You will need your order number and purchase date to submit a claim. You can also call us at 1-866-551-5924.

• By phone: Call us at 1-866-551-5924 and we’ll walk you through it.

Most claims are approved within minutes. For eligible items, same-day repair may be available.

Yes, there’s a total claim limit (aggregate limit) of $5,000 for all repairs or reimbursements which begins on the date of your first claim and continues for a 12-month period.

Upon enrollment, Asurion Complete Protect covers:

• Mechanical or electrical failures due to certain defects

• Normal wear and tear

• Accidental damage from handling (drops, cracks, and spills) for eligible portable electronics like laptops and phones

• Other product-specific coverage

Tech support is also available on day 1. For all coverage details, view the Terms and Conditions.

Your plan contains limitations and exclusions, including:

• Loss, theft, or intentional damage

• Breakdowns from commercial use

• Accessories not included in the original product packaging

For a complete list of coverage and exclusions, view Terms and Conditions.

A manufacturer’s warranty typically only covers manufacturer defects for a limited time, but Asurion Complete Protect goes beyond that. It includes:

• Accidental damage from handling

• Tech support

• Coverage for all eligible devices under one plan as long as you’re subscribed.

It could be a better fit if you shop a lot on Amazon or feel most comfortable with an extra layer of protection for your purchases.

This plan is a monthly, subscription plan. For just $16.99/month + tax, you’re covered for up to $5,000 in coverage per rolling 12-month period. It’s billed directly to your Amazon account and default payment method. Please note: This program is month-to-month and will continue until canceled. Coverage ends on the date of cancellation. You can cancel any time.

You can cancel your plan anytime by visiting Your Memberships & Subscriptions.


You can also update the payment method for your plan at the above link. If you have any issues, please feel free to email us at amazonfeedback@asurion.com. This inbox is monitored by our team, and we’ll reply to your email.

As part of Asurion Complete Protect, we’re excited to offer:

• Norton™ 360 Deluxe (AI-powered scam protection, antivirus, malware, and more)

• In-store uBreakiFix® by Asurion device services (data recovery, device cleaning, performance checks, and more)

• Up to $100 product care credit for eligible furniture and major appliances purchased on Amazon

This plan covers eligible products you purchased on Amazon up to 90 days before enrolling and any future eligible Amazon purchases. All eligible products will also display the “Protection Included” badge on the Amazon product detail page. 
 For a full list of eligible device categories, view the Terms and Conditions.

Asurion Complete Protect may be a good fit for individuals or families who frequently shop on Amazon and want broader protection for eligible purchases. For just $16.99 per month, you can protect your most important Amazon purchases, including:

• Tablets ​

• Laptops​

• TVs​

• Kitchen and household appliances

• Furniture​

• Cameras​

• Home improvement products​

• And more!

Repairing or replacing devices can be costly. For example, refrigerator repairs can range from $300–$500, according to ConsumerAffairs. Even smaller items like headphones can cost $40–$300 to replace. This one simple plan prevents these inconvenient expenses from draining your wallet.