AT&T Cell Phone Protection - Protect Advantage

Woman standing in her kitchen looking at her phone while it's charging

Get the most out of your protection plan today.

Protection and support when you need it most

When things go wrong, we'll make them right.

File claims online or by phone

Hassle-free repairs or replacements for your covered devices

Quick ProTech support Weekdays: 8am–12am ET Weekends: 10am–10pm ET

Same-day replacements and setup

Explore your benefits as an AT&T Protect Advantage customer

Mobile device setup

We’ll walk you through the steps to make sure everything works like it should.Included with your plan

Learn more

Battery health checkup

Run a battery checkup, and we’ll give you tips on keeping it in good shape. Included with your plan

Start checkup

Performance check

Visit your local uBreakiFix® by Asurion to improve your device speed, signal, and battery performance. Included with your plan

Schedule now

Three employees with a quote "I need help with..."

Personalized help from ProTech experts

Get live access to expert support, included with AT&T Protect Advantage. Available weekdays 8am–12am ET and weekends 10am–10pm ET.

Transfer contacts, photos, and videos between devices
Optimize device performance—battery, speed, and storage
Maximize device usage for email, games, and more
Connect with wireless networks and devices

Call 888-477-6832

Access your AT&T plan benefits

Same-day replacements and setup
Screen repair options for your plan
Unlimited battery replacements
ProTech expert support

Frequently asked questions

How do I start an AT&T phone claim?

How do I know whether I’m eligible to enroll in AT&T Protect Advantage?

Where can I view the Terms and Conditions of AT&T Protect Advantage?

Will AT&T Protect Advantage cover a repair or replacement device?

About our replacements

Claims may be fulfilled with new or refurbished devices and may be the same model or another model of like kind and quality. Replacement devices may contain original or non-original replacement parts. Colors, features, and accessory compatibility are not guaranteed.

Our replacement and repair limited warranty

When your claim is approved, your Asurion repair or replacement device comes with a 12-month limited warranty. If you are experiencing warranty issues with your replacement, please contact Asurion at 888-562-8662.

Will AT&T Protect Advantage cover a lost or stolen device?

Yes, AT&T Protect Advantage covers lost or stolen devices.

If your device is lost or stolen

Temporarily suspend your phone service to prevent unauthorized use.
If you have an Apple® device, consider putting it in Lost Mode.
Start a claim, or call 1-888-562-8662.

Why you'll love being covered

Having device protection won't prevent your device from being lost or stolen. But it will make what happens after that a lot easier.

How does AT&T Protect Advantage device replacement work?

If you're enrolled in a device protection plan

Start a claim. Your plan may provide replacement, repair, and/or tech support for your mobile device. It covers issues that aren't covered by the manufacturer's warranty (e.g., loss, theft, or physical damage). It may also cover certain defects after the manufacturer's warranty expires.

If you aren't enrolled in a device protection plan

You can purchase a new device at retail cost and enroll in device protection within 30 days of activation (coverage begins after enrollment).

Coverage starts on the day of activation (pre-existing damage is not covered). Learn more about your enrollment eligibility.