Tech replacements—made easy with Preferred Care
Start, resume, or track a Preferred Care claim using your Google account. We make the process easy.
How it works
Tell us what happened
We'll provide the best replacement options based on your device’s issue.
Track the progress
Get updates every step of the way. We'll get you back up and running fast.
Check your excess
Your excess depends on your device and what happened to it. Get an estimate now:
When autocomplete results are available use up and down arrows to review and enter to select. Touch device users, explore by touch or with swipe gestures.
Your Preferred Care benefits
- Coverage for cracks, drops or spills1
- Replacements shipped as soon as the next day2
- Simple and quick claims
Have a question?
Check out our frequently asked questions or view your Terms and Conditions
What is the difference between Preferred Care and Preferred Care with Loss and Theft?
What are the costs for eligible devices?
What are Excess Fees and how much do I have to pay to make a claim?
How do I purchase Preferred Care?
Can I get Preferred Care if I've already purchased an eligible device?
How do I manage or cancel my Preferred Care plan?
How do I file a claim?
What happens to my Preferred Care plan if I cancel my device order or return my device?
Who is the provider of Preferred Care?
This insurance is administered by Asurion Europe Limited (‘Asurion’), which is authorised and regulated by the Financial Conduct Authority (no.502545), registered in England and Wales with company number 6568029 at Vantage London, Great West Road, Brentford, TW8 9AG. The Insurer is WDP Insurance Limited, which is authorized by the Gibraltar Financial Services Commission, and is subject to limited regulation by the Financial Conduct Authority and the Prudential Regulation Authority. Details about the extent of our regulation by the Financial Conduct Authority and Prudential Regulation Authority are available from us on request. WDP is registered in Gibraltar with company number 115687 at 1st Floor, Grand Ocean Plaza, Ocean Village GX11 1AA, Gibraltar. Go to fca.org.uk/register or call 0800 111 6768 (Freephone) or 0300 500 8082 to check the Financial Conduct Authority’s register.
1 If you purchased the Preferred Care 2-year coverage, there is a claim limit of up to three covered claims in any rolling 12-month period based on date of first replacement.
2 We aim to dispatch a replacement device the next day, for claims approved before 8.00pm Monday to Friday and 4.00pm on weekends, with delivery on average within 3 days from dispatch. This excludes:
Claims made or deliveries that fall on a Bank Holiday.
Deliveries outside mainland Great Britain, including deliveries to the Scottish Islands, Northern Ireland and the Channel Islands.
Any delay caused by something outside our control like extreme weather, natural disaster, epidemic or crime, and supply shortages affecting the industry (e.g. where new model devices are in very high demand and short supply after launch)
You can call the Preferred Care team on 0330 808 4291, 8am-9pm Monday to Friday, 8am-8pm on Saturday and 9am-6pm on Sunday. We are also open on Bank Holidays (excluding Christmas Day and Easter Sunday). Calls to 03 numbers cost the same as calls to UK landlines starting 01 and 02. Calls from landlines and mobiles are included in free or inclusive calls packages.