Preferred Care has you covered.
With Preferred Care, you can protect your favorite Google® devices.
Get peace of mind with Preferred Care
Protection from drops, cracks, and spills
Coverage for post-warranty malfunctions
In-store cracked screen repairs*
(for eligible devices)
Need to start a claim?
It’s easy to start, resume, or track your Preferred Care claims using your Google Store account or email.
Frequently asked questions
Check out our frequently asked questions or view your Terms and Conditions.
What is the coverage and benefit of the program?
What are the differences between paying up front and paying monthly?
Which devices are eligible for Preferred Care?
How much are service fees for filed and approved claims?
How do I purchase Preferred Care? Can I get Preferred Care if I’ve already purchased an eligible device?
Can I add Preferred Care if I didn’t buy my device from the Google Store?
How do I manage my Preferred Care plan?
How can I get repairs done in person?
Who is the provider of Preferred Care?
*Select devices that only have a cracked front screen are eligible for cracked screen repair (devices with damage to the back glass or other damaged components beyond front glass are not eligible for cracked screen repair). Subject to parts availability, and available in select locations, which are subject to change at any time. Repairs are performed by an Asurion-certified technician and come with a 12-month limited warranty. Eligibility for cracked screen repair will be determined at time of claim approval. Visit asurion.com/googleclaims to check current device eligibility.