What's My Service Request Fee?
Find out what it will cost to replace your device.
Upload documents
We may ask for documentation to help keep your account safe. If we ask you for this when you start a claim, upload your documents online. We’ll let you know once we review them.
Service Request Status
You can track your service request through the whole process.
Track a service requestTrack a service request
REPLACEMENT DEVICEShipping Schedule
| Service request Completed | Delivery Day |
| Before 4pm ADT on Monday–Friday | Within 1-3 business days |
| Saturday | Within 1-3 business days |
| Sunday | Within 1-3 business days |
Shipping cost is included for all replacement devices.