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For service providers

Deliver a world class service experience with ServiceBench

Manage your techs, customers, work in progress, parts, claiming, invoicing and more.

Your business. Optimized for success.

From your first customer contact to processing claims for payment, ServiceBench is the tool you need to optimize your business. Work smarter and get paid faster when you integrate your network and manage your workflow using the power of ServiceBench to track and complete every job efficiently.

Customer

Customer

Provide your customers with a convenient, seamless service experience connected with technology.
Technician

Technician

Mobile tools that empower technician to focus on the repair and delighting the customer, while always staying in touch with the office.
Parts

Parts

Streamline your parts operation. Our powerful tool connects all touch points within the supply chain. Provides live insight to part inventory, costs, order status and tracking information.
Performance tracking

Performance tracking

Get real-time visibility into your customers, technicians and claims. Dive deeper on key business processes with dashboards and reporting.
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All in one business management solution

Enables service companies to manage and optimize their entire business.

  • Customer Management and easy to use self-scheduling
  • On-demand reporting and performance metrics
  • Real-time visibility into the status and progress of jobs
  • Manage jobs of all types; In Warranty, Out of Warranty, COD and Service Plans
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Full features your field technicians need

When using the ServiceBench Mobile® app, field technicians are empowered with all the tools they need to do their job in the most efficient manner, all while providing world class customer service.

  • Powerful mobile application with offline capabilities for all technicians
  • Guided workflows ensure techs collects necessary data and provides status updates
  • Keep connected to the customer throughout the service process with notifications and tech tracking
  • Generate customer invoice and process payment
ServiceBench Mobile app

ServiceBench Mobile®

Our mobile app helps reduce time spent on the job and deliver consistent service experiences by capturing all pertinent information and photos No Internet? No problem. Techs can work all of their jobs offline, too!

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More features

  • Transparency

    ServiceBench provides 360 degree view of service event. It makes the daily tasks simpler and ensures workers, technicians, and your customers are all on the same page.

  • Administrative tools

    Complete solution to manage your business. Everything from customer intake, work in progress, tech management, claim collection, customer communication and parts operations.

  • Service scheduling

    Take charge of the workflow. Select, schedule and manage techs in real-time with one easy tool that tracks progress start to finish.

  • Customer self service

    Multi-Lingual Portal, checking status, scheduling, rescheduling and canceling.

  • Customer communications

    SMS notifications, automated outbound reminders, Remote Viewer (certain features may come at an additional cost).

  • Customer peace of mind

    eSignature, background screens and Track My Tech all take customers’ security and well-being into consideration.

  • Parts

    Powerful insight into Availability, ordering, status updates and shipping information. Inventory management feature to efficiently control stocking levels.

  • Business profile

    Robust capabilities to manage your coverage areas, products and brands serviced, availability, pricing and tech qualifications.

  • Reporting & dashboards

    Go beyond identifying operational efficiencies. Actionable information is presented to help grow and optimize your business.

  • Claims & invoicing

    With access to Entitlement, actionable data, OEM Interfaces, and reporting to support necessary financial reporting, managing claims processing has never been easier.

  • Workforce management

    More effectively administer your team through performance reporting. Assign jobs to technicians, call routing, monitor daily work in progress and configure alerts so that issues can be addressed instead of escalated.

  • Mobile

    Power up your techs. Armed with the ServiceBench Mobile® app, your techs can quickly process onsite jobs with ease. You control configurable, dynamic processes to guide their workflow and ensure each job is done right the first time.