An unparalleled customer experience
Transform your business with industry leading field service management software. ServiceBench has what you need to connect your entire network, simplify your processes and increase your productivity.
Your business. Connected.
Platform powerful enough to manage your entire business. All different types of repairs. Manage your techs, customers, work in flight, parts ordering, claiming & invoicing. Being used today by large organizations to power their enterprise. World class solution to manage the entire customer experience.
Customer experience
Provide your customers with a convenient, seamless service experience connected with technology. From the time the customer schedules a job until it's complete, everyone is aware of most current status of repair.
Service events
Provides enterprise tools with complete historical and up to date information for business and individual service events. Drive first call completes, customer satisfaction, productivity and profitability. Schedule follow up visits onsite.
Service operations
Automate claims processing. Optimize part operations and decrease repair cycle time with insight to inventory across the supply chain while in customer’s home.
Workforce management
Confidently send the most qualified technician to every job. Effectively control your coverage areas. Leverage real-time job updates to enhance customer experience and increase productivity.
Tech tools
Tools that empower technician to focus on repair and delighting the customer. Keep techs and back office constantly connected, ensuring flawless performance throughout service supply chain.
Dashboards, reporting & analytics
Get real-time visibility into your customers, jobs in progress, technicians and claims. Dive deeper on key business processes with customized reports.
Highly scalable. Global solution.
Discover why people love ServiceBench, their trusted partner for over 20 years.
Number of users
Completed repairs
Annual transactions
Service providers
From your first customer contact to processing claims for payment, ServiceBench is the tool you need to optimize your business. Work smarter and get paid faster when you integrate your network and manage your workflow using the power of ServiceBench to track and complete every job efficiently.
Enterprise users
ServiceBench has been the leader in providing enterprise solutions for over 20 years. Simplifying complex challenges in the high demanding, ever changing service industry. Connecting every touchpoint in the entire service event with technology, enabling you to monitor and make decisions based on real time information. Addressing global factors that are evolving service requirements.
Your Network. Mobilized.
Power up your techs. Armed with the ServiceBench Mobile app, your techs can quickly process onsite jobs with ease. You control configurable, dynamic processes to guide their workflow and ensure each job is done right the first time.
No internet? No problem. You can work all of your jobs offline too!