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Repairs and replacements with Device Protection.

Start, resume, or track a Device Protection claim using your Google account or email. The process is easy.

Get started

How it works

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Choose your device

Select the device you need to repair or replace.

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Start a claim

We'll provide repair or replacement options after it’s approved.

Track the progress

Get updates every step of the way. We'll get you back up and running fast.

If you have a Pixel device and are enrolled in Pixel Care+, please visit: store.google.com/magazine/pixel_care

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Your Device Protection benefits

  • Protection for accidental damage from handling
  • Coverage for loss, theft, and other physical damage (not available in New York) 
  • In-store cracked screen repairs for eligible phones*
  • Coverage for post-warranty malfunctions
  • Simple and quick claims
  • Replacements shipped as soon as the next day

Frequently asked questions

Check out our frequently asked questions or view your Terms and Conditions.

Most manufacturer warranties cover devices for up to one year from mechanical and electrical malfunctions. For as long as you are enrolled, Device Protection extends your coverage further, including coverage for:
  • Accidental damage from handling, including drops, cracks, and spills
  • Loss, theft, and other physical damage (not available in New York)
  • In-store cracked screen repairs for eligible phones
  • Post-warranty malfunctions
Device Protection is available to be purchased as a monthly plan payment option, paid monthly for up to 60 months.
For more details, please see the Device Protection Terms & Conditions.
To enroll in Google Fi Device Protection, you must purchase your phone through Google Fi. You can add device protection when you purchase a phone or within 30 days after the phone ships. Coverage begins on the device protection enrollment or device shipment date, whichever is later. You don’t have to enroll in device protection to purchase or finance a device or to sign up for Google Fi Wireless service
You can purchase Device Protection by adding the Device Protection option when you add your device to cart. If you purchased your eligible device through Google Fi Wireless within the past 30 days, please visit fi.google.com/account#plan and select a device from a previous order. From there, you can proceed to add Device Protection.
You cancel your plan any time by visiting fi.google.com/account#plan, selecting the device you want to cancel your coverage on, and then selecting discontinue.
  • Click here to view device tiers - Nationwide customers (excludes New York)
  • Click here to view device tiers - New York customers only

Only phones with a cracked front screen are eligible for in-store repairs. You can file a repair claim at asurion.com/claims/googlefi. Once your claim is approved, visit a Repair Center. For a uBreakiFix by Asurion visit, please have your device’s IMEI number (for phones) ready.
If you are already a Device Protection member, please visit the fi.google.com/account#plan to file a claim for a repair or replacement, manage your plan, and more.
If you purchased Device Protection on or after 7/10/25: Device Protection is a combination of insurance and a service contract. The insurance coverage is underwritten by Continental Casualty Company, a CNA Company (CNA), Chicago, IL, and administered by Asurion Protection Services, LLC, (In Iowa, Lic. #1001002300; in California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #OD63161), a licensed agent of CNA. The service contract is provided by Asurion Warranty Protection Services, LLC, or one of its affiliates.
If you purchased Device Protection before 7/10/25: Your service provider is Federal Warranty Service Corporation in all states except in California where the Provider is Sureway, Inc.; in Florida where the Provider is United Service Protection, Inc., and in Oklahoma where the Provider is Assurant Service Protection, Inc. All these companies operate under the trade name Assurant.
Most manufacturer warranties cover devices for up to one year from mechanical and electrical malfunctions. For as long as you are enrolled, Device Protection extends your coverage further, including coverage for:
  • Accidental damage from handling, including drops, cracks, and spills
  • Loss, theft, and other physical damage (not available in New York)
  • In-store cracked screen repairs for eligible phones
  • Post-warranty malfunctions
Device Protection is available to be purchased as a monthly plan payment option, paid monthly for up to 60 months.
For more details, please see the Device Protection Terms & Conditions.
  • Click here to view device tiers - Nationwide customers (excludes New York)
  • Click here to view device tiers - New York customers only

To enroll in Google Fi Device Protection, you must purchase your phone through Google Fi. You can add device protection when you purchase a phone or within 30 days after the phone ships. Coverage begins on the device protection enrollment or device shipment date, whichever is later. You don’t have to enroll in device protection to purchase or finance a device or to sign up for Google Fi Wireless service
Only phones with a cracked front screen are eligible for in-store repairs. You can file a repair claim at asurion.com/claims/googlefi. Once your claim is approved, visit a Repair Center. For a uBreakiFix by Asurion visit, please have your device’s IMEI number (for phones) ready.
You can purchase Device Protection by adding the Device Protection option when you add your device to cart. If you purchased your eligible device through Google Fi Wireless within the past 30 days, please visit fi.google.com/account#plan and select a device from a previous order. From there, you can proceed to add Device Protection.
If you are already a Device Protection member, please visit the fi.google.com/account#plan to file a claim for a repair or replacement, manage your plan, and more.
You cancel your plan any time by visiting fi.google.com/account#plan, selecting the device you want to cancel your coverage on, and then selecting discontinue.
If you purchased Device Protection on or after 7/10/25: Device Protection is a combination of insurance and a service contract. The insurance coverage is underwritten by Continental Casualty Company, a CNA Company (CNA), Chicago, IL, and administered by Asurion Protection Services, LLC, (In Iowa, Lic. #1001002300; in California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #OD63161), a licensed agent of CNA. The service contract is provided by Asurion Warranty Protection Services, LLC, or one of its affiliates.
If you purchased Device Protection before 7/10/25: Your service provider is Federal Warranty Service Corporation in all states except in California where the Provider is Sureway, Inc.; in Florida where the Provider is United Service Protection, Inc., and in Oklahoma where the Provider is Assurant Service Protection, Inc. All these companies operate under the trade name Assurant.

*Select devices that only have a cracked front screen are eligible for cracked screen repair (devices with damage to the back glass or other damaged components beyond front glass are not eligible for cracked screen repair). Subject to parts availability, and available in select locations, which are subject to change at any time. Repairs are performed by an Asurion-certified technician and come with a 12-month limited warranty. Eligibility for cracked screen repair will be determined at time of claim approval. Visit asurion.com/googleficlaims to check current device eligibility.

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