Repairs and replacements with Preferred Care.
Start, resume, or track a Preferred Care claim using your Google account or email. We make the process easy.
How it works
Choose your device
Select the Preferred Care device you need to repair or replace.
Start a claim
We'll provide repair or replacement options after it’s approved.
Track the progress
Get updates every step of the way. We'll get you back up and running fast.
Check your service fee
When you make a claim for a cracked screen repair* or replacement device, you will have a service fee. Get an estimate now:
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Your Preferred Care benefits
- Protection for cracks, drops or spills
- In-store cracked screen repairs for eligible devices*
- Coverage for post-warranty malfunctions
- Simple and quick claims
- Replacements shipped as soon as the next day
Frequently asked questions
Check out our frequently asked questions or view your Terms and Conditions.
What is the coverage and benefit of the program?
What are the differences between paying up front and paying monthly?
Which devices are eligible for Preferred Care?
How much are service fees for filed and approved claims?
How do I purchase Preferred Care? Can I get Preferred Care if I’ve already purchased an eligible device?
Can I add Preferred Care if I didn’t buy my device from the Google Store?
How do I manage my Preferred Care plan?
How can I get repairs done in person?
Who is the provider of Preferred Care?
*Select devices that only have a cracked front screen are eligible for cracked screen repair (devices with damage to the back glass or other damaged components beyond front glass are not eligible for cracked screen repair). Subject to parts availability, and available in select locations, which are subject to change at any time. Repairs are performed by an Asurion-certified technician and come with a 12-month limited warranty. Eligibility for cracked screen repair will be determined at time of claim approval. Visit asurion.com/googleclaims to check current device eligibility.