What's My Service Request Fee?
Find out what it will cost to replace your device.
Upload documents
We may ask for documentation to help keep your account safe. If we ask you for this when you start a claim, upload your documents online. We’ll let you know once we review them.
REPLACEMENT DEVICEShipping Schedule
| Claim completed | Delivery day |
| Before 4 PM ADT on Monday – Friday | Within 1-3 business days |
| Saturday | Within 1-3 business days |
| Sunday | Within 1-3 business days |
Shipping cost is included for all replacement devices.