What is covered under the plan?
The following coverage starts on the date of plan purchase and provides benefits above and beyond the manufacturer’s warranty:
The following coverage starts after the manufacturer’s warranty period:
What is not covered under the plan?
Additional exclusions apply. See Terms and Conditions for complete list.
When does my plan start?
Your plan starts the day you purchase the plan.
How long will my plan cover my new product?
Your confirmation email will tell you how long your product is covered. You can also find your plan coverage details by searching “Asurion” at amazon.com/orders.
How does the manufacturer’s warranty work with my plan?
Your plan does not replace the manufacturer’s warranty, but does provide additional coverage during that time. After the manufacturer’s warranty expires, the plan continues to provide some of the manufacturer’s benefits as well as additional benefits. If you experience a malfunction covered by the manufacturer’s warranty, please contact the manufacturer or seller. If you have any issues contacting them, we can help.
Do I need to register my product?
You are not required to register your product - it is optional. If you would like to, please click here to save your digital receipt making it easier to file a claim in the future.
How do I file a claim?
You can complete your entire claim online - it’s the quickest and easiest way to get your product back up and running.
Is there a waiting period before I can file a claim?
There is no waiting period. A claim can be filed anytime after purchase if the failure is covered.
What do I need to file a claim?
Your order receipt for the plan as well as your product receipt will be needed. A copy of your order receipt for your plan can be found on amazon.com/orders; then, search “Asurion,” find the correct plan, and click “Invoice.”
Can I cancel my plan?
You may cancel your plan anytime (with a full refund if canceled within the first 30 days). After 30 days, you will receive a prorated refund.
How do I cancel, if needed?
Visit amazon.com/orders and search “Asurion.” Find the plan you wish to cancel. Within the first 30 days, click “Cancel Policy.” After 30 days, click “Contact Seller” and select “Return Product” as the subject.